Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Help Desk Specialist

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description
Business Technology Integrators (BTI) located in Upper Marlboro, Maryland is looking for a Help Desk Specialist for a position located in Phoenix ,AZ

Duties:
  • Serves as the Tier 2 and 3 Support for the NIDDK computer user community in Phoenix, Arizona.
  • Responds to customers via phone, in person, and through remote support channels.
  • Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Help Desk according to service level guidance.
  • Records all activities within the NIH central ticket tracking system and documents cases thoroughly and accurately in real time, per NIDDK and NIH service standards.
  • Documents problem resolutions as knowledge records in the NIH IT Knowledge Base.
  • Follows quality control workflow to ensure proper documentation and quality of case handling.
  • Staff shall be proficient supporting current Windows AND macOS versions.
  • Help Desk Specialists within the continuity program must also monitor and respond to application alerts according to established monitoring plans.
  • They must coordinate communications channels during major incidents and record problem investigations in the NIH My IT Service Management System in a timely fashion.
  • Qualifications:
  • This position requires a Bachelor s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience.
  • Requires technical computer and customer service skills.
  • Must hold one or more of the following certifications (or current equivalent):
  • Foundation Certificate in IT Service Management (ITIL) v3 or higher
  • MTA: Microsoft Technology Associate
  • MCSA: Microsoft Certified Solutions Associate
  • MSCE: Microsoft Certified Solutions Expert
  • Apple Certified Associate Mac Integration Basics (current or current -1 version)
  • Apple Certified Support Professional (current or current -1 version)
  • CompTIA A+ Certified Professional
  • CompTIA Network+ Certified Professional
  • CompTIA Security+ Certified Professional
  • Jamf Certified Tech
  • Jamf Certified Expert

Powered by JazzHR

k2olKeZb28

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs