Level 1 Help Desk

A-Line Staffing is now hiring IT Help Desk Specialists in Dublin, OH 43017. The IT Help Desk Specialist would be working for a healthcare and pharmaceutical services provider. Required availability is full-time / 40 hours per week (M-F).

If you are interested in this IT Help Desk Specialist position, please contact Corrin Misak at [email protected] or (586) 710-7958.

IT Customer Support Specialist Compensation

• The pay for this position is $20.70 per hour, paid biweekly
• United Healthcare benefits are available through A-Line Staffing after 90 days and include health, optical, dental, life, and short-term disability insurance. To be eligible for benefits you must work an average of 30 hours per week for your first 6 weeks.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

IT Customer Support Specialist Highlights

• Location: Dublin, OH 43017
  • ONSITE for training - Occasional work from home permitted. Ability to work remotely will be assessed after the training period is complete. If approved, remote work will be 100% of time unless otherwise requested.
• Openings: 5
  • Reason for Opening: Volume Increase
• Targeted Start Date: 11/25/2024
• Department: Clinical Strategy & Tech Solutions
• This position is a temporary W2 assignment with potential for extension or conversion to direct based on performance and business needs. Currently anticipated through 06/30/2025.

IT Customer Support Specialist Responsibilities

• Interact with Customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions.
• Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.
• Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices
• Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization and facilitate exceptional performance
• Programs and Solutions Experience manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
• Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.

IT Customer Support Specialist Requirements

• 1 2 years IT or clinical setting experience preferred: Help Desk Level 1, Application Troubleshooting, Customer Service Oriented
• High School Diploma or GED required. Some college or higher education preferred
• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

If you think this IT Help Desk Specialist position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Corrin Misak Staffing Manager II

[email protected] or (586) 710-7958