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Technical Support Specialist/Team Lead

Salary undisclosed

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Our manufacturing client is seeking a Technical Support Specialist/Team Lead to join their team! This individual will oversee and guide the end-user support team members. You will oversee all aspects of the end-user's technical experience and work closely with other IT personnel to maintain these environments. If you have a strong background in end-user IT roles and leadership experience, we would like to discuss this opportunity with you!

Work model:

  • On-Site

What you will do:

  • Oversee and guide the daily operations of the end-user support team by delegating tasks
  • Track the ticket system to ensure tickets are resolved promptly and effectively
  • Supervise desktop infrastructure projects
  • Administer and manage the corporate SharePoint and OneDrive environment
  • Offer escalated support for team members
  • Apply knowledge of advanced troubleshooting concepts and techniques
  • Manage multiple tasks efficiently while adhering to self-imposed and external deadlines
  • Adapt quickly to changing environments and demands
  • Exhibit strong communication and documentation skills
  • Mentor and guide other desktop technicians
  • Lift up to 40 pounds and install equipment under desks

What you will need to be successful:

  • 3-5 years of information technology experience, specifically in an enterprise end-user or desktop computing environment
  • Previous leadership experience required
  • Understanding of network services related to desktops, such as DHCP, DNS, TCPIP
  • Skilled with Microsoft's SharePoint and OneDrive environment
  • Working knowledge of Microsoft's current operating systems, operating system features, and productivity suite of tools
  • Familiarity with Windows imaging and desktop deployment processes
  • Knowledge of virtual environments, specifically VMWare Horizon
  • Understanding of mobile device options and operating systems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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