Part-Time Desktop / Network Support Technician

A large government municipality located in Downtown Los Angeles is looking to hire a Part-Time Desktop / Network Support Technician. This will be a 5-month contract and the schedule will be 20 hours a week from the hours of 8 am to 5 pm PST.

ROLE AND RESPONSIBILITIES

The contractor will provide in-house desktop and network support as the point of contact and liaison for the IT department. The contractor will receive training from IT and will be expected to complete work independently. The Contractor will act as a liaison and be the point-of-contact for all Department IT challenges.

Scope of Work

• Request for the creation, modifies and deletes Windows Active Directory accounts.
• Requests for email account creation for new employees or email account transfer from other city departments.
• Install and deploy new equipment and follow through with making sure staff are logging into the system successfully.
• Maintain Windows updates and endpoint protection definitions are up to date to ensure workstation security integrity.
• Creates, and modifies security groups per request from dept. authorization personnel.
• Creates, deploys, and manages printer access for departmental staff
• Resolving network connectivity issues, resolving Intranet and Internet access, and troubleshooting printing issues.
• Coordinates departmental technical work installing, maintaining and supporting desktop computers Local Area Network/Wide Area Network (LAN/WAN).
• Work with the department to analyze the technologies needed.
• Work with the department on getting budget to upgrade out of date technology such as end of life support from hardware/software vendors (e.g computer model, Windows version)
• Installs, customizes and maintains the operating system
• Installs or upgrades products that run on the system
• Response to security breaches when we get a notification from IT Security Office
• Provides ongoing support to staff IT problems
• Provides ongoing support for mobile devices
• Provides support for staff to work remotely
• Provides support for all audio/video equipment for teleconferencing/Virtual meetings

MINIMUM QUALIFICATIONS

1. Knowledge of office productivity tools and/or software, such as Microsoft Office Suite and/or Google Drive, sufficient to select the appropriate tool based on their capabilities to compile and document information and/or make recommendations to end users about which tool and/or software to use tov meet their needs.
2. Knowledge of local area network (LAN) configurations and communication protocols, such as open systems interconnection (OSI) model layers, which include transmission control protocol/internet protocol (TCP/IP), application, host-to-host transport, internet, and network interface, sufficient to troubleshoot and/or diagnose issues such as network connectivity, slow performance, desktop configuration, and determine if the issue is related to the network, system, or application.
3. Knowledge of computer hardware and their use, including workstations, mobile devices, printers, and/or tablets, networking devices, such as routers, switches, and/or Wi-Fi access points, and software tools, including MalwareBytes, Wireshark, network protocol analyzers, and/or Disk Checker sufficient to support, develop, and/or evaluate a new or existing system and its potential benefits, such as time and cost, improved efficiency, output quality, control, and information access to meet user needs.
4. Knowledge of various operating systems such as iOS, Microsoft Windows, and/or Linux, including their use, interoperability, capabilities, and limitations sufficient to understand limitations and advantages of each platform and determine the best operating system for a specific application.
5. Knowledge of disaster recovery systems, such as synchronous or asynchronous, procedures including understanding and establishing recovery time/point objectives (RTO/RPO), and/or best practices, such as backing-up and restoring data, off-site storage, and/or data replication sufficient to ensure business continuity by planning, implementing, and/or managing these systems, and determining importance of an application, its recovery feasibility, and cost.
6. Knowledge of Information Technology Service Management (ITSM) frameworks and methodologies such as Information Technology Infrastructure Library (ITIL), International Organization for Standardization (ISO), and/or Control Objectives for Information-related Technologies (COBIT) sufficient to align business processes with department standards and provide effective and efficient service to stakeholders and/or the overall business.

Education and Certification Requirements:

• Bachelor s degree in Computer Science, Computer Engineering or related field of study, or equivalent IT work experience.

PREFERRED QUALIFICATIONS

1. Experience providing IT services for a public agency; and
2. Experience with public agency security policies, restrictions, and processes; and
3. Basic level understanding of diversity, equity, and inclusion and the intersectionality of class, race, and gender in civil rights, human rights, and beyond.

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