Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Engagement Service Delivery Lead

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Title : Engagement Service Delivery Lead
Location: Redmond WA ( Hybrid/Remote )
Duration/Term: Long Term Contract

Job Description:

We are seeking an experienced Engagement Service Delivery Lead to partner with decision makers and stakeholders in the Hi-Tech sector. This role involves managing multiple diverse delivery teams globally and ensuring the overall health and growth of client accounts. The ideal candidate will possess a strategic mindset, exceptional leadership skills, and a proven track record in service delivery and client relationship management.

Key Responsibilities:

Strategic Leadership:

  • Bring in industry best practices and re-engineer processes to achieve self-service and lean operations.
  • Transform existing programs through innovative thinking and restructuring.
  • Modernize shared service design and deployment to unlock business value, elevating programs beyond administrative functions to a market differentiator.
  • Define, coordinate, and execute go-to-market strategies for both cloud and on-premise solutions.
  • Lead and represent the organization in RFI/RFP processes, collaborating with multiple teams to create compelling contract proposals.

Delivery and Operations Management:

  • Direct and manage senior Track Leads, Project Managers, and Delivery Leads for large-scale, complex global projects.
  • Engage in hands-on delivery management, ensuring effective communication and collaboration with multiple support units.
  • Assess trade-offs between project complexity, cost, urgency, risk, and stakeholder value to maintain project success.
  • Resolve high-priority project risks and maintain collaborative relationships with stakeholders to drive projects forward.
  • Identify additional growth opportunities through effective networking and relationship management.

Knowledge Transfer and Acquisition Management:

  • Define project objectives, scope, roles, and responsibilities for acquisition projects.
  • Prepare detailed project plans, manage delivery timelines, and ensure satisfaction among all stakeholders.
  • Track project status and provide regular updates to key stakeholders while identifying and mitigating potential risks.

Billing and Vendor Management:

  • Efficiently manage vendor onboarding and keep stakeholders updated throughout the lifecycle.
  • Communicate onboarding processes and timelines, building strong relationships with vendor partners to improve service levels.
  • Reporting and Performance Measurement:
  • Responsible for Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and Yearly Business Reviews (YBR) with stakeholders.
  • Collaborate with Go-To-Market (GTM) management to identify and measure successful and failing strategies for process improvement.

Skills, Knowledge, and Abilities:

  • Minimum of 20 years of experience in a service organization within the technology industry.
  • 18-23 years of leadership experience managing multiple delivery teams globally.
  • Ability to manage geographically dispersed teams supporting regional markets.
  • Bachelor's degree; MBA in Operations preferred.
  • Proven experience in digital transformation and complex IT environments.
  • Expertise in opportunity identification, root cause analysis, and process re-engineering.
  • Strong interpersonal and communication skills, with the ability to influence senior stakeholders.
  • Excellent analytical skills and proficiency in MS Office and Workspace.
  • Strong time management and organizational skills, adaptable to a fast-paced global environment.
  • Black/Green Belt certification is a plus.

Key Skills: Service delivery management, client relationship management, process re-engineering, project management, strategic planning, digital transformation, vendor management, team leadership, billing and receivables management, communication, and analytical skills.

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs