Infrastructure Engineer (W2 only)

Terms of Employment

• W2 Contract, 6 Months (Likely Extension)
• Initially, this individual should be comfortable working onsite once per week in Reston, VA. Once settled in, this individual can work remotely with in-person events roughly once per quarter.

Overview & Responsibilities

We are seeking an experienced Infrastructure Engineer to join our team. In this role, you will play a crucial part in maintaining and optimizing our infrastructure systems by identifying, analyzing, and troubleshooting issues to ensure high availability and performance. You will conduct in-depth server troubleshooting, perform root cause analysis, and collaborate with vendors especially IBM to keep our systems functioning smoothly. Additionally, you ll lead calls to provide insight and explanation into the issues and solutions, ensuring effective communication across teams.

Key responsibilities include:

• Performing server health checks, identifying production issues, and assessing system functionality.
• Conducting root cause analysis to determine the underlying issues, diagnosing performance bottlenecks, and implementing solutions.
• Engaging with multiple vendors (e.g., IBM) for support on infrastructure tools and system issues, with a focus on MQ (Message Queue) services and other IBM products.
• Managing incidents and service requests, leading troubleshooting efforts to resolve infrastructure issues efficiently.
• Monitoring and analyzing system performance metrics to prevent future issues and improve system uptime.
• Supporting continuous improvement by planning and implementing infrastructure enhancements based on findings.
• Collaborating with cross-functional teams to understand system dependencies and the flow of the Software Development Life Cycle (SDLC).
• Documenting troubleshooting processes and communicating solutions to internal stakeholders and clients.

Required Skills & Experience

• 5+ years of experience in infrastructure engineering with strong knowledge of server troubleshooting, root cause analysis, and problem resolution.
• Demonstrated expertise with IBM products and tools, including MQ services.
• Strong experience with AWS and Bitbucket.
• Proven ability to analyze and resolve network issues, identify system health status, and execute recovery plans.
• Excellent communication skills, with the ability to lead calls and articulate root cause analysis, solutions, and next steps effectively to both technical and non-technical stakeholders.
• Thorough understanding of SDLC processes, infrastructure frameworks, and operational best practices.

Preferred Skills & Experience

• Experience working with or alongside IBM vendor support and familiarity with troubleshooting protocols specific to IBM environments.
• Familiarity with automation tools and scripting languages for enhancing infrastructure processes and managing health checks.
• Background in production support for complex environments with high availability requirements.
• Proficiency in managing cloud-based services within AWS and maintaining infrastructure as code best practices.

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