Director Strategic Accounts

Scope:

The Director of Strategic Accounts will drive profitable revenue growth by developing and maintaining strong business relationships at key accounts. This role will achieve/exceed company goals by productively navigating challenging situations and leveraging emerging opportunities. They will influence decision making at all levels of both the customer’s organization and within Hearthside by demonstrating strong business, financial and emotional intelligence. Remote role with up to 30% travel reporting to VP Business Development and Strategic Accounts.

Responsibilities include:

• Retaining and growing strategic accounts
• Creating and implementing account plans for strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them
• Speaking with customers on a regular basis to check in on them and propose new solutions for their organization
• Preparing and participating in regular Top-to-Top meetings with strategic accounts
• Completing and implementing new business development plans
• Maintaining project pipeline and ensuring forecasting accuracy
• Collaborating cross-functionally with operations, quality, R&D, and finance
• Ensuring adherence to decision making criteria and process, including effective use of the HFS SharePoint and pipeline system/trackers
• Engaging in customer/industry activities and business building opportunities (tradeshows, innovation sessions, customer vendor summits, etc.)
• Working in partnership with Commercial Finance team to deliver financial targets for new and ongoing business
• Managing customer contracts with HFS legal team support
• Participating on sales and customer process improvement teams (continuous improvement) to ensure customer and company requirements are simultaneously met
• Building business cases to move the business forward and meet financial goals
• Leading and developing direct report/s (Strategic Account Manager)
  
  

Required Competencies & Knowledge:

• Sales reporting, forecasting, insights, and analytics savvy
• Business Development, Sales, and Customer Relations expertise
• Executive presence with proven negotiating skills
• Demonstrated ability to manage and develop employees
• Problem solving and de-escalation mindset
• Accurate, detail-oriented approach to daily work
• Results driven with a strong will to embrace and drive change
• Ability to build healthy relationships, at all levels of the organization, both externally and internally
• Strong business acumen including in-depth knowledge of the P&L and levers to improve profitability
• Excellent oral, written, and presentation skills
• Desire and ability to maintain the utmost confidentiality
  
  

Minimum Qualifications:

• Four-year college degree in business administration, sales & marketing, or similar
• 10+ years in manufacturing, ideally a multi-business unit environment
• Food industry manufacturing and operational experience highly desired
• 3+ years in a people leadership position
• Extensive customer facing experience
• Proficient using MS Office Suite (Excel, Outlook, PowerPoint, and Word), SAP a plus
  
  

Founded in 2009 and headquartered in Downers Grove, IL we are a world-class contract manufacturer producing wholesome baked goods, snacks and packaged foods for many of the world’s leading food companies. As one of the largest and fastest growing food co-manufacturing companies in the US, we are the proud owner and operator of over 35 facilities globally. Our nearly 10,000 employee-strong organization is leading the way and setting new standards for quality, safety, flexibility and efficiency while feeding families around the globe.

Hearthside’s exceptional growth stems from its ability to address real-world problems for customers of all shapes and sizes, and by our resolute commitment to our belief that there are no great companies without great culture. Our culture of personal empowerment enables growth, learning, and continuous improvement every day!

We are steadfast in our ambition to be the indispensable and most trusted partner to our customers and need your help to do it! Join Hearthside and enjoy a competitive package, outstanding benefits and a diverse work environment.

Hearthside is an Equal Opportunity Employer.

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