Senior Manager, Flight Operations Communications

United States, Georgia, Atlanta

Corp Comm

07-Oct-2024

Ref #: 26451

How you'll help us Keep Climbing (overview & key responsibilities)

The Global Communications team is a driving force in Delta’s journey to be a world-class consumer experience brand. Whether we’re speaking to frontline team members or industry reporters and government stakeholders, our team works to build trust and affinity with employees, customers, shareholders, and the communities we serve. We’re looking for strategic, collaborative communicators who have a passion for storytelling and innovative tactics to capture the hearts and minds of our employees while protecting and growing our brand and reputation with partners around the globe.

Mission:

We advance Delta’s reputation as an enviable employer brand powering our transcendence to a beloved consumer experience brand and business worthy of continued premium investment. We build trust among employees, customers, shareholders, and the communities we serve, using strategic communications counsel across four core Delta pillars: Culture, Reputation, Brand, and Business.

As Senior Manager of Flight Operations, you will develop and execute communications strategies and tactics that support flying operations at Delta. Reporting to the General Manager of Flight Operations Communications, you will lead day-to-day communications processes to provide pilots with critical information they need to safely and reliably serve Delta customers. You will work closely with the Flight Operations leadership team and stakeholders to craft and deliver messaging for senior leaders to promote key operations and organizational initiatives. As part of the Global Communications team, you will partner with communications counterparts to ensure consistency of messaging across Delta.

• Develop and execute communications strategies and tactics that support flying operations at Delta
• Lead day-to-day communications processes to provide pilots with information about corporate programs and announcements, Flight Ops policy and procedures, and other critical operations and safety updates they need to safely and reliably serve Delta customers
• Support Flight Operations leaders with key messaging in the form of executive memos, remarks and talking points for employee events and meetings
• Coordinate across the broader Global Communications team and with our business partners to support strong and consistent delivery of divisional and enterprise initiatives. Ensure alignment across teams for both day-to-day priorities and large corporate initiatives
• Support internal issues management/crisis communications for the Flight Operations division as part of the Global Communications coordinated response
  
  

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
  
  

What You Need To Succeed (minimum Qualifications)

• Minimum of 5 years' experience in Corporate Communications, Employee Relations, Public Relations and/or Marketing Communications, including day-to-day relationships with Senior Executives
• Ability to move seamlessly between big strategic thinking and tactical execution and juggle competing priorities
• Ability to act as strategic counsel to and foster constructive relationships with individuals at all levels
• Diplomacy, positivity, keen problem-solving, critical thinking, and the ability to receive and deliver constructive criticism
• Strategic, solutions-oriented approach and ease working collaboratively across teams
• Strong team orientation and relationship-building skills; predisposition to seek and integrate diverse viewpoints
• Honesty, integrity, respectfulness, perseverance, and servant leadership – and the ability to foster these core Delta values and bring out the best in team members
• Passion for measurement and analysis to drive results and prioritize work
• Excellent verbal and writing capabilities, storytelling expertise in multiple mediums, media relations expertise
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is essential
• Demonstrates that privacy is a priority when handling personal data.
• Embraces a diverse set of people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Must be performing satisfactorily in present position
• Ability to work in office at G.O. a minimum of three days per week
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Bachelor’s degree in public relations, communications, journalism or related field preferred
• Crisis communications or issues management experience
  
  

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