Digital Operations Analyst
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Digital Operations Analyst
Execute processes we've defined in our Tenant Playbook for assigned digital experience platforms that includes:
Qualifications:
If this job is a match for your background, we would be honored to receive your application!
Job Summary: Talent Software Services is in search of a Digital Operations Analyst for a contract position that can be worked 100% remotely. The opportunity will be six months with a strong chance for a long-term extension.
Primary Responsibilities/Accountabilities:
Execute processes we've defined in our Tenant Playbook for assigned digital experience platforms that includes:
- Manage support ticket tracking, escalation, and reporting
- Act as triage / first-line manager for existing user enhancement requests and product questions support
- Route and manage invoice payments with Finance team, tracking expenses in various reporting forums, charging back expenses to user-departments as defined by
- Onboard new users, help with user adoption activities
- Expand training material library for platforms and develop user community forum and documentation center
- Provide operational support for digital experience platforms to ensure product quality standards are met:
- Create and regularly update a product metrics dashboard that tracks user adoption, use case enablement, value produced, and quality/performance of each platform.
- Identify and track licensed product usage and performance including SLA compliance (support tickets, up-time of software) and usage compliance (monitor to ensure we stay under our license caps).
- Enforce governance policies for end-users and tenants in the system, facilitating change control boards for configuration management decisions and auditing platform activities to ensure end-users are staying in guidelines we define for each platform
Qualifications:
- Experience creating and running reports, training users, support experience, experience with hands-on usage of digital experience platforms like Email Campaign Management, Journey Orchestration, Project Management software, workflow tools, campaign managers.
- Experience with user adoption activities like soliciting future users' needs, mapping those needs to existing features in a tool, and providing configuration requirements to platform run teams to setup new user groups in a platform.
- Vendor management experience, particularly in software-as-a-service vendors.
- Bachelor's Degree (business, engineering, statistics, health care or related field) and two (2)+ years of relevant analyst role experience.
- High School Diploma/GED and six (6)+ years relevant experience
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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