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Oracle Customer Care And Billing Utilities Engineer

  • Full Time, onsite
  • Logisoft Technologies Inc
  • On Site, United States of America
Salary undisclosed

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Job Title: Oracle CC&B Utilities Engineer

Location: City Services Center, 500 15th Avenue SW, Cedar Rapids, IA 52404 Onsite Only

Duration: 12+ Months

Note: Client is looking for local/regional resources!

Position Summary

The Oracle CC&B Utilities Engineer will be responsible for the design, implementation, and ongoing support of complex systems for the Utilities department of Cedar Rapids. This role requires extensive experience with Oracle Customer Care & Billing (CC&B) and Oracle Analytics Publisher, with a focus on system integration, troubleshooting, and performance improvement. The position requires on-site work and collaboration with cross-divisional teams to ensure high-quality IT solutions.

Key Responsibilities

  • Enterprise Solution Design: Design, document, and implement new enterprise application solutions within the IT environment for the Utilities department.
  • Application Support: Provide ongoing support, maintenance, and enhancements for existing and new software applications.
  • Troubleshooting & Analysis: Perform troubleshooting of infrastructure systems affecting application performance; conduct root cause analysis of complex issues.
  • Documentation: Create and maintain detailed documentation for applications and programs.
  • Collaboration: Work with cross-functional teams to resolve complex problems; consult on security issues and work closely with vendors and business users on software integrations.
  • Requirements Gathering: Analyze user business requirements for the development and modification of computer systems.
  • Technical Specifications: Assist in writing technical specifications, ensuring they meet the standards for systems development.

Required Qualifications

  • Education: Bachelor s Degree in Information Technology, Computer Science, or related field; OR equivalent combination of education and experience.
  • Experience: 7-10 years of experience in enterprise-level applications and a minimum of 10 years of experience with Oracle CC&B and Oracle Analytics Publisher.
  • Technical Skills:
    • Proficiency with Oracle-based applications (CC&B and Oracle Analytics Publisher)
    • Strong experience in Microsoft Office and Visio
    • Background in process design and workflow analysis
    • Proven experience in in-depth configuration, coding, analysis, and output

Preferred Skills and Experience

  • Experience with utilities support and process analysis.
  • Knowledge of server and network operating systems.
  • Project management skills with the ability to manage multiple projects and deadlines.
  • Experience in root cause analysis and troubleshooting complex technical issues.

Competencies for Successful Performance

  • Technical Expertise: Proficient in system analysis, Oracle-based applications, and network operating systems.
  • Communication: Excellent written, verbal, and interpersonal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
  • Project Management: Ability to manage multiple projects, prioritize tasks, and communicate project status to stakeholders.
  • Problem Solving: Skilled in performing detailed troubleshooting and maintaining attention to detail in identifying and resolving issues.

Additional Information

  • Confidentiality: Must maintain a high degree of confidentiality with sensitive information.
  • On-Call: Will be required to respond to IT emergencies as needed.

Required Skills Summary

Skill Experience
Oracle CC&B and Oracle Analytics Publisher 10+ Years
Enterprise-Level Application Maintenance 7+ Years
Oracle-Based Technologies 5+ Years
Microsoft Office & Visio Proficiency 5+ Years
Process Design & Workflow Analysis 5+ Years
Configuration, Code, Analysis, and Output 5+ Years
Utilities Support and Processes 5+ Years
Troubleshooting & Root Cause Analysis 5+ Years

About Logisoft:
We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company.
Our Head Office is located in South Plainfield, NJ, and Our Offices location is in Hyderabad, INDIA & Accra, GHANA.
We are Microsoft Official Partners - A Microsoft Certified Partner that helps customers with a range of IT projects and specific IT solutions.
We started our journey in the year 2008. In the past 16+ years, we have acquired the trust of many IT market leaders.
LOGISOFT Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.

Interested candidates can apply directly to this posting or they can reach

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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