IT Support Specialist (Contract to Hire)

CEIs client in Alexandria is a leading Intellectual Property Firm, and they are adding an IT Support Specialist to their team.

• Contract to hire position
• Hybrid role - 3 days on-site, 2 days remote ( after 45 day probationary period )
• $22-24 / HR + Benefits (Medical, dental, vision, and 401k)

SPECIFIC DUTIES:

• Troubleshoot technology problems in a diverse user community utilizing a variety of communication utilizing a variety of communication and technical troubleshooting skills to comprehend and disseminate information.
• Solve technical problems on the use of computer systems, software, printers, scanners, audio visual equipment, networked hardware and other technology.
• Provide technical solutions, recommendations, support, and general information to users. Collect performance data and utilize the information to identify, predict, interpret and evaluate system problems. Diagnose problems and replace defective components.
• Receive work assignments, record problems, and input solutions into the department tracking system.
• Collaborate with and take instructions from Network Administrators and participate in technology projects. Serve as a technical support liaison between the IT and other departments.
• Communicate with Firm personnel on initiatives on an individual basis.
• Development of training materials and documentation of processes.

REQUIREMENTS:

• Requires 2 years of experience in technical support
• Must be proficient with current Microsoft 365 and Azure Active Directory
• Must be able to perform duties accurately and independently
• Must be able to prioritize tasks and meet deadlines.
• Must be able to work with professionals and staff in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
• Experience in a law firm setting and the following technologies a plus
• Virtual Desktop and Server Management (VMWare, Horizon, Citrix, Microsoft AVD) is a plus
• DMS systems (iManage, NetDocs, Opentext) is nice to have
• Bachelor's degree or related work experience

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, it is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and see, talk or hear.
• The associate is frequently required to stand, walk, carry or pull.
• May be required to climb, bend or squat on occasion.
• The associate must regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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