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Sr. Delivery Manager/Account Manager

Salary undisclosed

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Key Responsibilities:-

  • Healthcre experience is preffered.
  • Oversee timely and accurate client deliverables.
  • Cultivate and maintain strong relationships with assigned clients, customers, and partners
  • Track and manage opportunities to achieve sales goals and objectives
  • Provide management oversight and a path of escalation for customer relationships and delivery oversight while support team members work through obstacles and deliverables.
  • Provide on-going support and drive team engagement, development, and coaching of direct reports.
  • Provide day-to-day leadership oversight to a team of Account Manager and Support Specialists.
  • Support direct client work and quality check deliverables, as needed. Act as main point of contact for subset of client.
  • Manage project timelines (client facing and internal) to ensure on time survey launch, completion, and reporting.
  • Client support and regular status reports. Provide support for service failures and service recovery.

Qualifications:-

  • Minimum of 8-10 years of experience with a focus on client or account management, project management and delivery and service models.
  • Experience leading and managing productive and engaged support teams.
  • Understanding of the unique challenges within Health Care, Health Plans and Member Experience Improvement.
  • Excellent interpersonal, communications, listening, and presentations skills.
  • Prior management experience desired, demonstrating solid leadership qualities and organizational skills.
  • Ability to work in a fast-paced environment while prioritizing competing client and cross-functional demands.
  • Obsession with relationship building and customer experience including risk identification and problem resolution.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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