WFH Administrative Assistant/Receptionist

Position:WFH Administrative Assistant/Receptionist

Location:Remote

Job Type:Full-time

About HappyGo Travel Services:HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned corporate or individual clients
• Build and maintain strong, long-lasting client relationships through regular communication and exceptional service delivery
• Understand client goals and travel preferences to provide customized solutions and recommendations
  
  

Account Management:

• Manage the end-to-end travel planning process for clients, including itinerary creation, booking arrangements, and logistics coordination
• Ensure all travel arrangements align with client budgets, policies, and preferences
• Monitor travel schedules and proactively address any issues or changes to ensure seamless travel experiences
  
  

Customer Service:

• Communicate with clients via phone, email, and chat to understand their travel preferences and requirements
• Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities
• Handle inquiries, concerns, and complaints professionally and promptly
  
  

Booking and Scheduling:

• Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences
• Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations
• Confirm bookings and send detailed itineraries to clients
  
  

Destination Knowledge:

• Stay updated on travel trends, visa requirements, and safety information for various destinations
• Offer insights and suggestions for travel experiences that match client interests
  
  

Administrative Tasks:

• Maintain accurate records of bookings, payments, and client interactions using our CRM system
• Process payments and handle invoicing as needed
  
  

Benefits:

• Competitive salary with performance-based bonuses
• Remote work opportunity, allowing for flexible hours and work-life balance
• Opportunities for professional development and training in the travel industry
• Access to exclusive travel discounts and perks
• Collaborative team environment with supportive colleagues
  
  

Basic Qualifications:

• Proven experience in a similar customer service role or within the travel industry
• Strong communication skills with fluency in written and spoken English (additional languages are a plus)
• Proficiency in using booking platforms and CRM systems
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team, with a customer-first mindset
  
  

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!

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