Senior Network Voice Engineer

Trident Consulting is seeking Senior Network Voice Engineer for one of our clients in Orange County, CA . A global leader in business and technology services.

Role: Senior Network Voice Engineer

Location: Orange County, CA (Onsite)

Type: Full-Time

Qualifications:

• Expert experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex Control Hub for Calling, Cisco routing and switching with respect to voice traffic.
• Five (5) or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following:
• Cisco Unified Communications Manager/Call Manager
• Cisco Unity/Unity Connection
• Cisco Expressway for Mobile Remote Access
• Presence with Microsoft Teams and Cisco Webex App
• Experienced with performing root cause analysis, risk identification, and risk mitigation
• Support, implement, and troubleshoot voice issues
• Monitor and troubleshoot WAN / LAN infrastructure technologies with various monitoring applications such as Nagios, Splunk, Solar Winds or similar applications to spot performance issues and resolve problems
• Maintain documentation of all CUCM network infrastructure components and technologies
• Implementation of call routing, QoS, device pools, signaling protocols, dial-peers, and partition management
• Expert experience with protocols & technologies such as: H323, SIP, RTP, PRI, MGoogle Cloud Platform, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS
• Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.
• Expert experience with Cisco voice router and gateways for SIP trunks, analog stations, integrations via SIP trunks to applications, etc.
• Knowledge of Visio, SharePoint and other documentation applications
• Experienced with ticketing and asset management such as Service Now or similar software
• Experience with Cisco UCS, VMWare physical & virtual infrastructures

Experience and Requirements:

• 10 years IT network engineering support experience (Tier II, Tier III, network infrastructure implementation and maintenance)
• CCNA certification or higher required, specialization in Voice or Collaboration - CCNP preferred
• Five or more years of experience managing enterprise VoIP and Unified Communications systems required
• Bachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptable
• Must possess strong analytical and problem-solving skills and be organized
• Should have a team oriented attitude, solid interpersonal skills and be self-driven
• Experience working with multiple departments and managing multiple tasks concurrently
• Strong verbal and written communication skills, must be able to read and comprehend monitoring reports
• Ability to work weekends and/or off hours as necessary to meet clients' needs
• Minimal travel required

About Trident:

Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.

Some of our recent awards include:

2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America

2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area

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