Customer Service Manager, Learning & Development
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Our unique and innovative approach to marketing our clients’ products and services has helped us to achieve growth within a highly competitive industry. In today’s dynamic and changing marketplace, the art of verbal communication has been lost. We believe business is simple; acquire new customers and keep them happy. The most effective way for us to market a product or service is by creating long-lasting relationships with customers.
We are one of Fresno’s premier and fastest-growing privately owned and operated consulting firms looking to fill our Customer Service Manager position. Our firm provides customer service retention and sales acquisitions for Fortune 100 clients. We deliver results and quality customer service experiences for our clients. We succeed by taking care of the existing customer base and providing personal care with new customers.
Position Responsibilities:
Job Requirements:
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We are one of Fresno’s premier and fastest-growing privately owned and operated consulting firms looking to fill our Customer Service Manager position. Our firm provides customer service retention and sales acquisitions for Fortune 100 clients. We deliver results and quality customer service experiences for our clients. We succeed by taking care of the existing customer base and providing personal care with new customers.
Position Responsibilities:
- Use of sales and marketing techniques
- Customer service relationship building
- New sales acquisitions
- Client branding/marketing
- Account updates
- Full-time Leadership mentoring
- Entry-level management training
- Human resource duties
- Interviewing
- Sales and marketing training fundamentals
- Team building and mentoring
- Human Resources and administration duties
- Finances
- Accounting
Job Requirements:
- 2 or 4-year degree or relevant work experience
- Must be able to work as a team or individually
- Must have strong communication skills
- Ability to prioritize training
- Experience with customer service to clients
- Superior organizational skills - able to manage multiple priorities simultaneously
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