IT Systems Administrator

Job Description IT Systems Administrator

IT Systems Administrator (Atlanta, GA Managed Services)

The IT Systems Administrator s role is to design, organize, modify, and support the organization s computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading IT Infrastructure to include networks, servers, and related applications and operating systems. This role will also provide backup on-site deskside support for end-users as required when the Deskside Technician is unavailable.

Strategy & Planning

• Assist in developing long-term strategies and capacity planning for meeting future IT Infrastructure needs.

Acquisition & Deployment

• Conduct research on IT Infrastructure in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
• Write technical specifications for purchase of IT Infrastructure and related products.
• Deploy IT Infrastructure equipment to include servers, network devices, and related devices.

Operational Management

• Perform onsite analysis, diagnosis, and resolution of complex IT Infrastructure problems, and recommend and implement corrective solutions.
• Accurately document and track IT Infrastructure assets location and status.
• Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
• Install, configure, test, maintain, monitor, and troubleshoot IT Infrastructure and related software in order to meet business objectives.
• Assess the need for and implement performance upgrades to IT Infrastructure devices based on technical specifications.
• Collaborate with Deskside technicians and the Service Desk to ensure efficient operation of the company s end-user computing environment.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding IT Infrastructure incidents.
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by managers or solution area engineering teams.
• Prepare tests and applications for monitoring IT Infrastructure performance, and then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT Infrastructure operations.
• Develop and maintain an inventory of all servers, network devices, and other components and equipment as needed.
• If necessary, liaise with third-party support and equipment vendors.

Formal Education & Certification

• College diploma or university degree in the field of computer science and/or 5+ years equivalent work experience.
• The following certifications are highly desired
  1. ITIL Foundation
  2. Cisco CCNA/CCNP
  3. Microsoft MCSE

Knowledge & Experience

• Excellent technical knowledge of IT Infrastructure, including switches, routers, wireless access points, server operating systems and hardware, storage arrays, and security applications.
• Strong system administration experience in Windows and Active Directory environments.
• Experience with automation using an established framework (Puppet, Chef, Ansible, etc.).
• Strong technical knowledge of current protocols, operating systems, and standards.
• Able to read and understand technical manuals and procedural documentation.
• Experience documenting and maintaining configuration item information in ServiceNow or other ITSM platforms to support IT Asset Management functions.
• Experience in public cloud environments, including AWS and/or Azure.
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.

Personal Attributes

• Ability to conduct research into IT Infrastructure issues as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly, business-friendly, and technical language.
• Understanding of the organization s goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.
• Driver s license in good standing.

• Availability for on-call rotation.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer and/or IT Infrastructure components.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

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