Supervisory Human Resources Specialist (Human Resource Development)

WHAT IS THE HCO- HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
Human Capital Office, Office of Human Resource Strategy, IRS University, IRSU Operations, Learner Event Support (LES)

This position is in the Internal Revenue Service University (IRSU). The mission of the IRS University is to equip the workforce with skills development and career advancement opportunities to meet identified business needs.
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

WHAT DOES A FRONTLINE MANAGER DO? As a Front-Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning, and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. This Supervisory HRS position leads a team of employees responsible for delivering a full range of learning and education delivery services, including but not limited to: fully participating in training plan implementation with the business unit's Learning and Education (L&E) embedded staff; coordinating the delivery of training programs through various delivery methods (e.g., classroom, On-the-Job Training); training, developing, evaluating and certifying instructors; supporting individual and organizational skills development; using various management information systems to plan, deliver and evaluate training programs; plus ensuring accurate data submission in the Integrated Talent Management (ITM) Learning Module. The Supervisory HRS directs a staff that serves as advisors to customers on training delivery matters both within an assigned geographical area and Servicewide.

Ideal candidates would require: managerial experience with sufficient knowledge of management principles to effectively lead a Service wide program; effective communication skills, both orally and in writing to interact with all levels of management; understanding and application of the IRS and NTEU National Agreement; knowledge of training support and delivery methods, platforms, processes and procedures - either virtual or classroom (or both). A broad understanding of project management techniques, process map development and HR programs.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.