Sr. Loan Administration Specialist

Job Details

Job Title: Sr. Loan Administration Specialist

Role Type: 1 Year Contract

Location: Chicago, IL (Hybrid)

Description:

Manage Investor and Servicer (Participating Financial Institution) inquires via the Service Now application. This would include managing calls utilizing the Microsoft Teams application.

Responsibilities:

• Providing premier customer service, minimizing hold/wait times, coordinating with other team members to ensure coverage needs are met, attempting to resolve customer inquiries with one call resolution, managing escalations timely and efficiently and comprehensive documentation to account for call resolution details
• Manage Mortgage Insurance Cancellation requests through the eMAQCS Plus application. This would include timely review and communication with Servicers (Partcipating Financial Institutions), comprehensive documentation to account for summary of review findings, weekly reporting tasks to Investor, accurate and timely updates to Microsoft Access database accounting for review results and queue management to ensure proper prioritization of workload
• Compile and complete monthly or as needed Legacy Reporting tasks. This would include dissemination to the end Investors and Servicers, coordination with internal stakeholders to account for data reported, completing analysis and summarizing data where appropriate and coordination with other team members to ensure timely completion
• Complete and perform research to resolve complex inquires and or escalations from end Investors and Servicers (Participating Financial Institution)
• Manage adhoc projects as needed specific to Mortgage Partnership Finance Operations
• Crosstrain and develop skills in other areas of Mortgage Partnership Finance Operations. Leverage knowledge obtained to gain a holistic view of the Mortgage Partnership Finance to better support both internal and external customers
• Mentor and train less tenured team members when needed
• Manage ad hoc or other duties as assigned

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.