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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Technical Support Technician

Salary undisclosed

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Job Description

Job Description

Role:

The Technical Support Technician will be BDC Laboratories' point person on all service related activities, both internally and externally. They will be the expert on BDC Equipment servicing and maintenance and will be critical on all current and future service-related revenue generating initiatives. The Technical Support Technician will be passionate about technology and possess strong problem-solving and communication skills to assist our clients with technical issues related to our testing equipment.

Responsibilities

  • Provide timely and accurate technical assistance and support to our clients via phone, email, or in-person for BDC testing equipment.
  • Maintain and update assigned tickets through the BDC service ticketing system.
  • Diagnose and resolve technical issues involving BDC testing equipment
  • Create and maintain detailed documentation, manuals, and troubleshooting guides for our test equipment to assist both clients and internal teams.
  • Assist in new equipment installations, software updates, and modifications to ensure optimal performance and client satisfaction.
  • Work closely with engineering, sales, and project management teams to provide technical insights, resolve issues, and improve product functionality based on client feedback.
  • Work to determine routine maintenance/TPM schedules for all BDC equipment to serve as a foundation for creating a customer-based service program. Work with manager to determine feasibility and scope of a service program.
  • Assist sales team with determining needs and generating quotes for service related items, upgrades and accessories.

Qualifications:

  • Proven experience (1+ years) in a technical support role
  • Proficiency in troubleshooting hardware and software issues
  • Excellent communication skills with the ability to convey technical information clearly to both technical and non-technical audiences.
  • Ability to work independently and prioritize tasks effectively in a dynamic, fast-paced environment.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Customer-focused mindset with a commitment to delivering high-quality service and support.
  • Must be organized, with excellent analytical and problem-solving abilities, strong verbal, writing, and interpersonal skills.
  • Proficiency with a Windows environment, (Word and Excel) required.


Job Posted by ApplicantPro
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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