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PC Support Technician
Salary undisclosed
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Job Description
Job Description Company Description
Looking for a self-motivated individual with solid interpersonal skills to help provide onsite first level support to employees working with our outside IT vendors on a variety of technologies - User PCs, Campus Network, Internet Access, Microsoft and Engineering Software, ERP Software, Barcode Scanners, Printers, Security Cameras & VOIP Phones.
MAIN DUTIES AND RESPONSIBILITIES:
- Provide hands-on troubleshooting support of hardware and software issues.
- Engage Tier 2 vendor support for assistance as necessary.
- Open tickets with different vendors and track issues to completion.
- Perform user PC setup/install support for new employees and replacement equipment.
- Assists in the maintenance of voice, data, and computer equipment.
- Maintain user systems lists, equipment inventory and preventative maintenance schedules.
- Assist in adding or adjusting ERP User profiles as you grow in your knowledge of our ERP platform.
- Perform ERP development testing of enhancements prior to production release.
- Grow skills and working knowledge of the different technologies used to support our manufacturing needs.
- Other duties as assigned.
DESIRED BACKGROUND:
Education & Experience
- Looking for technical school certification or 1+ years of relevant experience.
- Working knowledge of MS Office (MS Excel or SQL data analysis a plus).
- Ability to operate tools, components, and peripheral accessories.
Skills
- Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain steps towards resolution.
- Able to think logically, diagnose and resolve basic technical issues.
- Ability to think outside the box and know when to ask for help.
- Ability to prioritize and execute tasks
- Ability to lift and or move various computer equipment up to 50 Lbs.
We are not purely manufacturers at heart we are problem solvers who run a logistics company and just happen to make great parts in the process by partnering with our customers on their needs. Zephyr offers various manufacturing processes that all have different levels of interface to technology which makes working at Zephyr rewarding and challenging:
Fabrication
Tube Bending
Welding
Powder Coating and Finishing
Logistics
Innovative Product Design
Quality Control
Fabrication
Tube Bending
Welding
Powder Coating and Finishing
Logistics
Innovative Product Design
Quality Control
Company Description
We are not purely manufacturers at heart we are problem solvers who run a logistics company and just happen to make great parts in the process by partnering with our customers on their needs. Zephyr offers various manufacturing processes that all have different levels of interface to technology which makes working at Zephyr rewarding and challenging:\r\n\r\nFabrication\r\nTube Bending\r\nWelding\r\nPowder Coating and Finishing\r\nLogistics\r\nInnovative Product Design\r\nQuality Control
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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