Zoho Developer & Configurator

ABOUT US

834 Labs develops enrollment platforms, patient engagement tools, and provider technology to enhance operational efficiency and elevate the quality of service in insurance markets. By analyzing and interpreting complex datasets, 834 Labs extracts valuable insights, identifies trends, and simplifies the decision-making processes for insurance companies, agencies, and healthcare providers. We are professional, fast-paced, and service-centric. Our goal is to ensure that your employment is meaningful, mutually beneficial, and enjoyable!

POSITION SUMMARY

We are seeking an experienced Zoho Developer & Configurator that will serve as the primary point of contact for Architecture, Development & Configuration of our many Zoho instances supporting our many customers. This exceptional individual will coordinate and collaborate with cross functional teams to assure success & smooth operations of CRM, Creator, Teams, Kiosk, Zoho API, to a name a few critical systems. The role will participate in the development of novel software & digital assets, via SDLC & Agile/Scrum with the entire department of Product, Engineering, Architecture, Compliance, Quality & Configuration.

PREFERRED QUALIFICATIONS:

The ideal candidate will have expertise in the following concepts & technologies:

• Design, develop, & maintain Zoho applications to support business processes and objectives, including automating and streamlining business operations.
• Day-to-day administration & support to analyze, troubleshoot, and develop operational functions in Zoho.
• Resolve critical enhancements, performance and downtime issues impacting Zoho applications.
• Stay up-to-date with the latest Zoho features and updates, ensuring that the company takes full advantage of the platform's capabilities.
• Support business growth with technology and strategy improvements in conjunction with company goals.
• Optimize workflows, ensuring adherence to defined company KPIs.

KNOWLEDGE BASE:

A mastery of documentation skills is a primary requirement for every role in the Application Development Department:

• Comment on tickets & progress.
• Documenting APIs developed.
• Documenting integrations.
• Documenting features built.

RESPONSIBILITIES & SKILL SET

Architecture:

• Play a pivotal role in automating and streamlining our business operations through Zoho's capabilities.
• Stay up-to-date with the latest Zoho features and updates, ensuring that the company takes full advantage of the platform's capabilities.

Maintenance:

• Provide day-to-day administration and support to analyze, troubleshoot, and develop operational functions in Zoho applications including automations, Five9 and RingCentral integrations and user training.
• Establish a working relationship with internal and external business partners to resolve critical enhancements, performance and downtime issues impacting Zoho applications.

Agile/Scrum:

• Ability to work independently, manage multiple priorities, and meet deadlines.
• Working with software developers & software engineers for launches & ensuring that development & launches follows established processes & works as intended.
• Planning & being involved in project management

Development:

• Strong problem solving skills, analytical skills and attention to detail.
• Collaborate with various departments to design, develop, and maintain Zoho applications to support our business processes and objectives.
• Support business growth with technology and strategy improvements in conjunction with company goals.
• Optimize workflows, ensuring adherence to defined company KPIs.

REQUIRED QUALIFICATIONS:

• Formal/OTJ training or certification on software engineering concepts & applied experience.
  • 3+ years of professional software development exposure to web applications, including team collaboration & code repository (GitHub).
  • 1+ years of full software development life cycle, including coding standards, code reviews, unit & integration testing, & operations experience.
  • 3+ years Zoho development and administration.
  • 2+ years of active engagement in an Agile/Scrum team.
• Experience as a mentor, tech lead or leading an engineering team.
• Proven work experience in Knowledge of web technologies, APIs, DB s - PL/SQL and scripting languages (e.g., JavaScript, Deluge).
• Strong knowledge of Zoho's suite of products, including Zoho CRM, Zoho Creator, Zoho Flow, Zoho Forms, Zoho Creator, and others.
• Contact Center experience is a plus.
• Zoho certifications are a plus.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.

WHAT WE OFFER

• Competitive Compensation and Incentive Structure
• Full Benefits (Medical, Dental, Vision, Disability, Life)
• Paid Time Off
• Referral Program
• 401k

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Agility Insurance Services LLC provides equal employment opportunities to all applicants, without regard to unlawful considerations of or discrimination against race, religion, creed, color, nationality, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, marital status, or any other classification prohibited by applicable local, state, or federal laws. Agility Insurance Services LLC may obtain a 'consumer report' about you from a consumer reporting agency for employment purposes. A 'consumer report is a background screening report that may contain information regarding your criminal history, driving history, and information about you.

Note: The annual base salary range provided for this position is a nationwide market range & represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity & location of the role; the skills, education, training, credentials & experience of the candidate; & other conditions of employment.

Job Type: Full-time

Schedule: Monday - Friday

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3+ years of relevant experience for the role within the last 5 years.

Work Location:

• In Office