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Az, Mesa-lvl 1 Alarm Installer
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Description:
This job is suitable for someone with Alarm installation/servicing experience - customer needs to have techs who can be productive quickly.
Qualifications:
People who have come from a background or education where they have worked with their hands and are mechanically sound provided customer service and worked outside typically work out much better than people with an office background.
They will install Add-On devices to existing customer security systems
If they possess Security Alarm experience already they will be used to address service tickets for customers
Day-to-day duties:
First week will involve completing LMS training classes - while on site at a branch office
Second week will be a field training week - they will watch a senior tech perform the work
Third week they will get their hands on the equipment, perform installations while being trained by a senior technician
Forth and fifth week will be continued training until the new hire is able to perform the work independently.
After training they will be doing the following work:
1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, and smoke detectors.
3. Troubleshooting signal issues to ensure the alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center.
9. Maintaining accurate truck inventory of products.
10. Provide top-quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero "go-backs".
Skills:
customer experience, construction, Installation, Cable, Cable puller, Wiring, Alarm systems, Cat5, Install, Cctv, Low voltage, Cat6, Security, Telecom, Alarm installation, Access control, Cabling, alarms
Top Skills Details:
customer experience, construction, Installation, Cable, Cable puller, Wiring, Alarm systems,Cat5
Additional Skills & Qualifications:
Must have Great Communication skills. This is very important along with being reliable and an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the residential customer, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.
Tools Needed: 6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)
PPE Kit: Personal Protective Equipment will be provided by TEKsystems
uniform polo shirts will be provided by TEKsystems
A reliable Vehicle
Experience Level:
Expert Level
Benefits Eligibility
requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits available
for this temporary role may include the following:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This job is suitable for someone with Alarm installation/servicing experience - customer needs to have techs who can be productive quickly.
Qualifications:
People who have come from a background or education where they have worked with their hands and are mechanically sound provided customer service and worked outside typically work out much better than people with an office background.
They will install Add-On devices to existing customer security systems
If they possess Security Alarm experience already they will be used to address service tickets for customers
Day-to-day duties:
First week will involve completing LMS training classes - while on site at a branch office
Second week will be a field training week - they will watch a senior tech perform the work
Third week they will get their hands on the equipment, perform installations while being trained by a senior technician
Forth and fifth week will be continued training until the new hire is able to perform the work independently.
After training they will be doing the following work:
1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, and smoke detectors.
3. Troubleshooting signal issues to ensure the alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center.
9. Maintaining accurate truck inventory of products.
10. Provide top-quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero "go-backs".
Skills:
customer experience, construction, Installation, Cable, Cable puller, Wiring, Alarm systems, Cat5, Install, Cctv, Low voltage, Cat6, Security, Telecom, Alarm installation, Access control, Cabling, alarms
Top Skills Details:
customer experience, construction, Installation, Cable, Cable puller, Wiring, Alarm systems,Cat5
Additional Skills & Qualifications:
Must have Great Communication skills. This is very important along with being reliable and an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the residential customer, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.
Tools Needed: 6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)
PPE Kit: Personal Protective Equipment will be provided by TEKsystems
uniform polo shirts will be provided by TEKsystems
A reliable Vehicle
Experience Level:
Expert Level
Benefits Eligibility
requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits available
for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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