Business Function Implementation Practitioner

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking a Business Function Implementation Practitioner to work hybrid remote/on-site on a government contract for a client located in Arlington, VA. An active Secret clearance is required.

Responsibilities

• Directly support the Chief Data Officer and data teams and facilitate human-centered design processes.
• This position is integral in ensuring smooth front office operations and applying systems thinking to address complex challenges within the Agency.
• Reporting: Preparation and delivery of regular reports to ensure the front office remains informed and can make data-driven decisions by compiling information, analyzing data, and preparing summary reports.
• Talking Points Preparation: Prepare for the Managing Director and other senior staff for meetings, briefings, and external engagements.
• BCL (Briefing Checklist) Management: Briefing checklists to ensure that all necessary information is gathered and presented in advance of meetings or events.
• Calendar Management: Manage the calendar for the Managing Director and coordinate logistics with stakeholders.
• Meeting Support: Attend key meetings to take notes, track action items, and ensure follow-up on decisions and commitments made during these meetings.
• Action Item Tracking: Track action items assigned to the Managing Director's staff, ensuring on-time completion and holding staff accountable for responsibilities.
• Accountability Reporting: Assist in the preparation of accountability reports to assess performance and follow-through of Managing Director's staff, highlighting areas of success and those needing improvement.
• Design Thinking and Facilitation:
• Meeting Facilitation: Lead and facilitate meetings, workshops, and collaborative sessions, ensuring discussions are productive, inclusive, and aligned with the Agency's strategic goals.
• Human-Centered Design Processes: Drive collaborative problem-solving and foster innovative thinking by applying human-centered design principles: conducting user research, developing personas, creating journey maps, and prototyping solutions to address complex challenges.
• Systems Thinking: Apply systems thinking to understand and address the interconnections and dependencies within the Agency, ensuring solutions are sustainable and effective.
• Graphic Facilitation: Utilize graphic facilitation techniques to visually capture and communicate ideas, discussions, and outcomes during meetings and workshops, making complex information more accessible and engaging for all participants.
• Innovation Workshops: Design and conduct innovation workshops to encourage creative thinking and generate new ideas. Use design thinking tools and techniques to guide participants through the ideation and problem-solving process.
• Stakeholder Engagement: Engage with stakeholders at all levels to gather insights, build consensus, and ensure design solutions meet needs of the Agency and its constituents.

Required Skills & Qualifications

• Ability to work on-site in Rosslyn (Arlington), VA 2 days per week, sometimes 3.
• Active Secret clearance is required.
• 5+ years of relevant experience.
• Strong skills in calendar and stakeholder management.
• Strong organizational and time management skills, ability to manage multiple tasks simultaneously and prioritize effectively.
• Excellent written and verbal communication skills, keen attention to detail.
• Familiarity with accountability frameworks and reporting mechanisms in a large organizational setting.
• High level of discretion and professionalism, experience handling sensitive and confidential information.
• Previous experience in a special assistant or chief of staff role, especially in governmental or large organizational setting.
• Proven experience supporting senior executives with front office operations, including reporting, communication, and accountability.
• Skilled in meeting facilitation, human-centered design, and graphic facilitation.
• Experience in conducting user research, developing personas, creating journey maps, and prototyping solutions.
• Ability to apply systems thinking to understand and address complex challenges.

Preferred Skills & Qualifications

• Modernization initiatives.
• Data governance.
• PowerPoint skills.
• An eye for graphic design.

Full-Time Employee Compensation

• M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits -

Salary Range

$60,000 - $180,000 USD

M9 Solutions LLC is an Equal Opportunity Employer - AA/EOE/W/M/Vet/Disabled.

M9 Solutions, LLC (M9) is a Federal contractor and an Equal Opportunity Employer. M9 is subject to Executive Order 11246, which requires government contractors to take affirmative action to ensure that equal opportunity is provided in all aspects of their employment. Please click here to complete M9's Voluntary Self-Identification Form and then email it to . Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact M9's Human Resources Department at or at .

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

F 7.2-27 REV - 6 01/24/2023

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.