Connectivity

Career Overview:

Datamax is looking for self-motivated individuals that are interested in an exciting career with today s latest technology in office equipment. Datamax is one of the largest suppliers of copiers, faxes, and printers in Texas. We are looking for candidates with computer / networking backgrounds to remotely assist customers with their IT needs and install state of the art office equipment, print drivers, email settings and various software packages at our customer locations.

Responsibilities:

• The Connectivity Team Support Specialist will provide technical support for both on-site and remote users.
• Support remote customers by troubleshooting printing issues, scan functionality and other errors.
• Work with customers remote networking machines.
• Work with Datamax back-end applications.
• Perform onsite installations of copiers and applications.
• Provide onsite support and direction to Field Service Technicians
• Utilize excellent customer service skills and exceed customers expectations.
• Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.

Desired Skills, Characteristics and Experience:

• Excellent communication skills
• Excellent customer service skills
• Good computer skills
• Works well under pressure
• Ability to stay organized while multi-tasking.
• Highly detailed oriented
• Team spirit
• A+, Network+ or Networking experience is a plus but not required.

General Qualifications:

• High School Diploma or equivalent
• Some type of computer/network training or experience is a plus.
• High level of organizational skills and time management

Benefits:

• Medical / Dental / Vision Insurance
• 401k / Profit Sharing
• Short-Term and Long-Term Disability
• FMLA
• Group Life Insurance
• PTO / Paid Holidays
• Educational Assistance
• Employee Assistance Program

Datamax is proud to be an Equal Opportunity Employer. We are also a drug free workplace that requires candidates to submit and pass a drug screening prior to employment. Applicants must also be able to pass a background check. Please include salary history when submitting your resume.