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Sales Support Admin/Customer Service
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Job Description
Job Description Company Description
We are seeking a Sale Support Admin/Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Interdepartmental coordination, and regular assistance for our Outside Salespeople.
- Admin related tasks
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Experience using MS Office and Quick Books
- Self-directed ability to follow up on pending issues
Shan Distribution Network Inc. ( SDN Inc. ) is a distinguished and renowned name in the multi -food products distribution in the U.S.A. It is one of the most trusted food distributors & wholesaler representing leading FMCG brands across the U.S. SDN Inc. functions out of Carol Stream, IL, and primarily serves chains of hyper-marts, retail, super stores, restaurants, and other ethnic grocery stores. The company growth is fueled by its focus on customer service, supply chain efficiency, and a broad product offering, including fresh and frozen food, beverages, spices, recipe mixes, rice, Himalayan pink salt, cookies, biscuits etc. Handling over 12 brands with over 1000 product line extensions
We take pride in delivering Great Service , Great Quality Products at Great Value . Our partnership is built on trust, that is proven daily through listening to our customers needs and providing the best possible professional advice, product solutions and service.
We take pride in delivering Great Service , Great Quality Products at Great Value . Our partnership is built on trust, that is proven daily through listening to our customers needs and providing the best possible professional advice, product solutions and service.
Company Description
Shan Distribution Network Inc. ( SDN Inc. ) is a distinguished and renowned name in the multi -food products distribution in the U.S.A. It is one of the most trusted food distributors & wholesaler representing leading FMCG brands across the U.S. SDN Inc. functions out of Carol Stream, IL, and primarily serves chains of hyper-marts, retail, super stores, restaurants, and other ethnic grocery stores. The company growth is fueled by its focus on customer service, supply chain efficiency, and a broad product offering, including fresh and frozen food, beverages, spices, recipe mixes, rice, Himalayan pink salt, cookies, biscuits etc. Handling over 12 brands with over 1000 product line extensions\r\n\r\nWe take pride in delivering Great Service , Great Quality Products at Great Value . Our partnership is built on trust, that is proven daily through listening to our customers needs and providing the best possible professional advice, product solutions and service.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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