IT User Support Specialist

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Title:

• IT User Support Specialist ( Desktop Support Team)
• Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
• Key Responsibilities and Duties
• Working with callers and other help desk specialists to resolve normal and unusual information system problems.
• Evaluating the efficiency of new tools and utilities used for help desk services.
• Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures.
• Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
• Job Description: IT User Support Specialist
• Work Experience: 2 years
• The IT User Support Specialist provides day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision this job responds to problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Key Responsibilities and Duties:

• Provide a high level of customer service while working in a dynamic complex environment under supervision and direction.
• Provide second level end-user PC support for staffed locations and remote offices.
• Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging, and mobile devices, and MIFI.
• Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
• Comply with and support ITIL change-incident-problem-asset management processes and work instructions.
• Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels
• Maintain highly accurate inventory records.
• Provide end user training and knowledge documentation.
• Deploy, procure, and collect desktop equipment from end users.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier

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