Senior Product Development and Solutions Support Manager

Our Client is seeking a driven and forward-thinking Senior Product Development & Solutions Support Manager to shape the future of our hydraulic fracturing software product suite. This leadership role requires a visionary who can identify and capitalize on new product opportunities, ensuring our software exceeds customer expectations and aligns with industry trends and user requirements.

Key Roles / Responsibilities:

• Product Development: Capture, define, and prioritize user requirements working closely with the customer towards a successful product with product market fit. Define and articulate clear user requirements, prioritizing features to achieve a harmonious balance between innovation, usability, and technical feasibility.
• Enhance Existing Products: Elevate our current product line through continuous improvement and innovation, optimizing it for superior market fit and customer satisfaction.
• Required Education, Experience, and Qualifications:
• Bachelors degree in computer science or engineering, or related experience; a Masters degree or higher is preferred.
• Significant experience in product development, particularly within the oil and gas technology sector, with a strong portfolio of successful product launches; Experience in fracturing and fracturing software.
• Expertise in analytical problem-solving, creative innovation, and strategic thinking.
• Robust communication skills to effectively engage with stakeholder groups at multiple levels in the customer organization.
• Demonstrated hands-on experience in user training and support, driving product adoption and customer satisfaction.
• Naturally inclined to learn new technologies and continually explore the application of new technology to our products and solutions
• Strong command of current technologies and a visionary in applying them to product development.
• Exposure to the software development lifecycle in a Microsoft DevOps environment is preferred.
• Identifies tools and techniques that can add to efficiency in prototyping, create mockups, and capture user requirements
• Excellent organizational and project management skills, capable of leading multiple product initiatives simultaneously.
• Ability to travel up to 10% for the role.
• User Acceptance Testing (UAT): Actively engage in UAT to ensure the final product reflects planned features and functions.
• Discover and Conceptualize Support: Help in the discovery and conceptualization of novel software products and solutions tailored to the oil and gas industry's target market.
• Product Vision and Adoption: Communicate a clear and compelling product vision, securing buy-in at all organizational levels, and fostering customer adoption through comprehensive training and support including onboarding.
• Continuous Learning and Integration: Remain relentlessly inquisitive, proactively learning new industry domains, and integrating fresh technologies into clients offerings.
• Analytical and Creative Problem-Solving: Demonstrate exemplary analytical and creative skills to address complex challenges and drive product differentiation in the marketplace.
• Customer Interaction and Feedback: Navigate customer interactions with finesse, distilling nuanced feedback into actionable product intelligence.

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