NICE Telephony Engineer
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We are looking for NICE Telephony Engineer for our client in Fort Mill, SC
Job Title: NICE Telephony Engineer
Job Location: Fort Mill, SC
Job Type: Contract
Job Description:
Pay Range: $51hr $56hr
- Candidate should be proficient in callflow design, in Contact Studio scripting and REST API integration.
- Experience or familiarity with Amazon Lex, Dialog flow ES or any third party bot is preferred.
- Providing solution design and development for new client implementations, and coordination of changes to existing applications.
- Determining third party or client system (client CRM, databases, service platforms) integration requirements and working closely with customers to configure integrations to the platform.
- Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build.
- Digital first and Embedded agent experience in build and customization.
- Provide web-based agent and administration training.
- Trouble-shooting problems during the configuration or go-live stages of client implementations.
- Conduct unit testing, integration testing, and performance testing of software components.
- Collaborate with quality assurance teams to identify and resolve software defects.
- Develop technical documentation for end-users and support teams.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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