Service Desk Specialist

Titan Professional Resources is looking for a talented Service Desk Analyst to join an exciting organization here in the OKC area! The Service Desk personnel will be responsible for the delivery of in person walk-up support, device support, and phone-based end user support services to the company. If you have exceptional customer service and end user support this could be the position for you! Apply today!

Service Desk Responsibilities:

• Maintains technology infrastructure through resolving technology problems, deploying operating systems and applications, and managing effective group policies
• Analyzes, categorizes, and prioritizes help desk requests to ensure smooth day-to-day operations
• Performs server management and updates of operating systems and applications
• Manages Active Directory and Group Policy maintenance
• Assists with the day-to-day operation of equipment
• Consults and instructs users on computer hardware, software, and audiovisual equipment
• Researches, evaluates, and makes recommendations for purchasing technology equipment, including computers, software, and other electronic supplies
• Assists with technology setups for events
• Troubleshoots operating systems, applications, hardware, storage, and networking issues
• Develops, maintains, and updates instruction, technical materials, and documentation including internal knowledge base articles
• Serves as point of contact for knowledge and testing of new systems

Service Desk Qualifications:

• Bachelor's Degree Experience: 12 months experience in MIS, help desk, or computer related field
• Will accept 48 months of related experience in lieu of the Bachelor's degree Skills:
• Proficient in Microsoft Office
• Knowledge of installing and troubleshooting computer software
• Experience in troubleshooting computer hardware
• Able to communicate well and build rapport quickly with students, faculty, and staff
• Able to accurately read and understand written materials and instructions
• Strong interpersonal customer service skills
• Highly organized and able to handle multiple projects and deadlines

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