IT Support Specialist

We are looking for a dedicated and skilled IT Support Specialist to join our dynamic IT team on a long term contractua; basis. The ideal candidate will have strong expertise in Windows operating systems, Active Directory, and software troubleshooting. If you excel at providing technical support and enjoy solving complex issues, we want you on our team!

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for Windows OS, Active Directory, and software-related issues to end-users both on-site and remotely.
• Perform user account management in Active Directory, including creating, modifying, and disabling user accounts, as well as managing group memberships and permissions.
• Troubleshoot and resolve issues related to Windows operating systems (Windows 10, 11)
• Assist users with software installations, updates, and configurations, ensuring compatibility and functionality.
• Conduct regular system maintenance tasks, including updates, patches, and performance optimizations for desktops and laptops.
• Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Diagnose and resolve network-related issues, including connectivity problems, DNS, DHCP, and printer configurations.
• Manage and maintain endpoint security tools (antivirus, anti-malware)
• Create and maintain detailed documentation of processes, common issues, and resolutions.
• Collaborate with other IT team members on projects, such as system upgrades, migrations, and deployments.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, desktop support, or a similar role.
• Strong expertise in Windows operating systems (Windows 10, 11) and Windows Server environments.
• Proficient in Active Directory administration, including user and group management, GPO, and OU structure.
• Experience with Office 365 administration and troubleshooting.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong software troubleshooting skills with a variety of applications, including common business and productivity software.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• CompTIA A+, Network+, or Security+ certification is a plus.

Preferred Skills:

• Experience with PowerShell scripting for automation and system administration tasks.
• Familiarity with IT service management tools (e.g., ServiceNow, Jira, Zendesk).
• Understanding of endpoint management tools (e.g., Microsoft Intune, SCCM).
• Experience with backup solutions and disaster recovery processes.

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