Epicareer Might not Working Properly
Learn More

Deskside Support Agent

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Description

Job Description
Job Type: Contract
Rate: $28 on W2

What are the top 3 skills required for this role?

  • Hardware and Software Installation and Troubleshooting
  • Hands on experience with tools such as ServiceNow, Beyond Trust, RSAT-Users and Computers, Azure Portal, Intune, SysTrack, ZDX, Ricoh Admin Portal, CyberArk, and MS Teams
  • Very good understanding of Incident, Problem and asset management processes

Job Description/ Responsibilities

  • Experience with operating system image builds, software push platforms (Intune and SCCM)
  • Knowledgeable in Office 365 technology
  • Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration
  • Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem)
  • Knowledge on Windows Autopilot as a modern OS Deployment solution.
  • Basics of Azure Windows virtual Desktop
  • Proven experience with ticket tracking systems (ServiceNow)
  • Strong presentation, communication and interpersonal skills with the ability to interact professionally
  • with a diverse group of technical personnel, executives, managers, and subject matter experts
  • Asset Management updates/clean up in the Asset Management System and AD clean up
  • Install and upgrade software and operating systems
  • Support video and audio conferencing requests as necessary
  • Troubleshoot network and local printers issues.
  • Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked
  • Maintain documented software and hardware inventories
  • Level 2 onsite or remote support for complex customer issues and requests.
  • Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.
  • Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job