ServiceNow SME and Technical Documentation Specialist

My name is Aman, and I am currently working with Ameri100. I am reaching out to share an exciting job opportunity that I believe aligns with your skills and expertise. Please find the job description below:

Role: ServiceNow SME and Technical Documentation Specialist (5363)

Start Date: ASAP

Duration: 6 months, extension possible

Location: Remote (PST working hours)

Net 60/45, Monthly invoicing

SME Technical Documentation which means internal developer advocate for the UI Builder team, basically to write up documentation and enablement materials for the other teams building workspaces on top of it. It s good for person who has some UI Builder experience in an implementation or two and likes communication and collaboration.

They have engineer and PM created documentation that is too low level, they have tech writers to make user facing drool-proof docs, they re hoping for someone who s a mix of the two who could make materials that are technical but go beyond down-low properties and events but show how-to-use value around best practices, patterns.

Ideal candidate is a resource familiar with UI Builder and has used it, worked on configurable workspace in one of the modules and has come on in the last 5 years who can work with the internal teams to add documentation and enablement materials.

Job Description

What you get to do in this role:

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Prepare all client-facing and internal deliverables that are technology-related
• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Responsible for understanding our customer s business and technical needs and relating them to the products we are developing
• Develop and maintain strong working relationships with engineering, product and design team members
• Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

Qualifications

• 3-5 years of hands-on ServiceNow platform experience
• Proven technical and business process experience developing and delivering ServiceNow solutions in client environment
• Excellent written and verbal communication skills and experience creating and delivering documentation to communicate complex ideas and technical information clearly
• Technical knowledge of the NOW UX Framework components (UIB, Seismic, UXF, and Workspace)
• Experience with any of the product area workspaces: ITOM/ITAM/SPM/GRC
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
• Experience working with Agile methodologies
• Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders

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