SharePoint Support Engineer

Our enterprise-level client is seeking to add a SharePoint Support Engineer to their remote team. Please see below for full details--

Job Notes:
-6+ months contract
-ASAP start date
-100% Remote
-Drug & Background required.

Days and hours are the following:

Shifts require a one-hour break.

Sunday 7pm 12am
Monday 12am - 6:00 am & 7pm - 12am
Tuesday 12am - 6:00 am & 7pm - 12 am
Wednesday 12am - 6:00 am & 7pm - 12am
Thursday 12am - 6am

Project Scope: SharePoint Support Engineer will play a key role in the delivery of high-quality technical support for the business. Working closely with the Service Desk and Information Security Team, the Support Engineer will provide technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational level agreements and service level agreements. He/she will ensure outstanding calls are regularly updated to reflect the current status. The Support Engineer will implement, maintain and improve technology related to desktop and end user system management. The incumbent will be a strategic thinker with strong technical and analytical skills, excellent problem-solving skills and a dedication to resolving problems effectively and efficiently, and minimizing disruptions. This person will have the ability to work successfully with minimal supervision in an atmosphere of multiple projects, shifting priorities and deadline pressures.

Core Responsibilities:

• Scope a customer's issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Review and respond to security events and alerts
• Document your technical work and research to help your colleagues,
• Maintain an up-to-date level of knowledge with regards to technology and company standards
• Assist other members of the team when appropriate to complete tasks in the necessary timescale
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Roles and Responsibilities:

• Provide Support for SharePoint On-Prem.
• Responsible for tracking and closure of issues through appropriate action plan
• Ensure quality, on-time deliverables
• Identify process improvement opportunities.

Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka Big Name - think big banks, big pharma, etc.). We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: ;br />
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in the job posting guarantees employment.

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