Manager, Customer Success Engineering
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Job Description
About Armorcode
ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively.
Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.
CSE plays an important role in onboarding new customers and ensuring successful adoption of the platform. You will be responsible for ensuring a smooth onboarding process and accelerate TTV when it comes to the technical implementation of ArmorCode SaaS Platform.
We're looking for an experienced Customer Success Engineer, Manager to join our US team.
Reporting to the Head of Customer Success, you'll be responsible for:
- Manage and mentor a team of Customer Success Engineers, providing guidance, support, and career development opportunities.
- You will lead the deployment & post-sale relationship driving adoption, value and promoting upsell opportunities.
- Lead deployment and integration processes, promptly escalating blockers to management for timely resolution, ensuring project momentum is maintained.
- Maintain accurate customer data across platforms and oversee hygiene processes to ensure completeness and usability.
- Proactively identify and resolve any issues or challenges faced by customers.
- You will prepare regular reports and updates for customers regarding their account and our services.
- Monitor customer tenant health check and develop strategies to improve these metrics.
- Collaborate with CSMs to educate customers on platform value, actively network within customer organizations, identify risks early, and provide actionable recommendations to support their strategic goals.
- Collaborate with internal teams to enhance product offerings based on customer feedback.
- Collaborate with customers to gather and document feature requests and enhancements & Develop clear, detailed, and actionable requirement documents user stories, use cases, functional specifications.
What We're Looking for (Minimum Qualifications)
- 8+ years of experience in managing a team of customer-facing CSM or TAM roles within a networking or security technical environment.
- Experience of working with Software as a Service (SaaS,) preferably a Security Software Company.
- Excellent communication skills and enjoyment in working with customers directly
- Experience leading a team in a rapidly growing and changing environment with a track record of success.
- Experience with Python Scripting and leveraging APIs for workflow automation
- Excellent problem solver who can thrive in an unstructured environment
- Bachelor's degree in computer science or related degree and CISSP, CISM, OSCP, PMP, is a huge plus.
Why you will love it
- Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
- Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
- Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
- Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
- Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
- Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
- Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered.
Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible.
Equal Opportunity
ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.
