Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
A

Talkdesk Configuration Consultant - Remote Position

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Talkdesk Configuration Consultant

6 months Contract

100% Remote

Job Description

We're looking for a contract consultant that can help us with our Talkdesk configuration.

We also use Twilio and Salesforce, but Talkdesk has been the tool that we've struggled to find an expert in.

  • All our systems are implemented, we just need to invest more in configuration.
  • We implemented an MVP configuration and as we grow, we need to invest more in our call center tooling.
  • Our goals are to both improve the performance of our call center SLAs and the agent experience.

We need things like:

  • Configure a callback queue for callers who have wait times of over 15 seconds
  • Estimated wait time announcement for callers who are on hold
  • Utilize Whisper feature that Talkdesk just implemented
  • Configure our Talkdesk studio flow to provide client-specific greetings based on the phone number they dial in on
  • Tooling to support agents - like a pop up that indicates what script should be used with the caller
  • Currently our outbound phone number is always 855. we'd like it to be local to the member we're calling
  • Cleaner reporting, since right now we export a lot of data and then format it in MS Excel
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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