Customer Service Representative

Job Summary:

Makes outbound calls to Payers and Pharmacy Benefit Manager in order to verify patient insurance coverage and identify available Medical and Pharmacy benefits
Communicates case details to appropriate internal or external parties once benefit verification is complete
Identify any payer coverage restrictions and potential mechanisms for quickly accessing therapy
Ability to effectively contribute alone or in small work groups
Effectively meets production and time completion goals
Accurately document payer Prior Authorization and Appeals protocols
Participate in special projects and perform additional duties as required
Maintain repository of payer or brand specific coverage information
Participate in training and process improvement initiatives
What you will do:
Makes outbound calls to Payers and Pharmacy Benefit Manager in order to verify patient insurance coverage and identify available Medical and Pharmacy benefits
Communicates case details to appropriate internal or external parties once benefit verification is complete
Identify any payer coverage restrictions and potential mechanisms for quickly accessing therapy
Ability to effectively contribute alone or in small work groups
Effectively meets production and time completion goals
Accurately document payer Prior Authorization and Appeals protocols
Participate in special projects and perform additional duties as required
Maintain repository of payer or brand specific coverage information
Participate in training and process improvement initiatives

Skills:
Skills
Minimum of 2 years experience in customer service, insurance, benefits, marketing, sales, or related area, required, or Bachelor s degree and 1 year of relevant experience
o Health care environment with third party benefits verification experience preferred.
Understanding of commercial insurance concepts including coverage policies, major medical benefits, knowledge of government and patient assistance program, knowledge of and understanding of how to communicate information on health insurance, reimbursements, third party terms and medical terminology is preferred
Ability to write routine reports and correspondence using computer applications. Excellent verbal skills and knowledge of medical terms.
Ability to work efficiently in Microsoft Office, including the creation of spreadsheets in Excel and the ability to take notes via computer keyboard during telephone conversations.
Skill in managing email correspondence and personal documentation of research.
Focus on fundamental analytic and problem-solving skills.
Excellent time management skills
Strong professional customer services experience
High level of attention to detail
Be a critical thinker who is adaptable, and results driven.

Education:
High school diploma or equivalent, required. Bachelor s degree preferred

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