IVR Engineer

Immediate need for a talented IVR Engineer. This is a 06+months contract opportunity with long-term potential and is located in NC(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-50480
Pay Range: $45 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Participate in the design, development and delivery of solutions on IVR solution
• Develop efficient and high-performance call flows
• Create unit tests to maximize code coverage and cover end to end business scenarios
• Support existing architecture and code
• Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
• Collaborates within the Agile framework, fosters a team approach to software development and delivery
• Ensure all code developed follows DevOps practices
• The developer needs to be an experienced IVR developer with AWS Connect experience.
• The candidate should have experience building contact flows (both call and chat) in AWS Connect.
• The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
• The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.

Key Requirements and Technology Experience:

• Key skills; Node.js
• IVR
• AWS
• Lambda and DynamoDB
• Terraform
• Genesys Dialer
• Amazon Connect
• AWS SQS, Firehose, and Event Bridge

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.