IT Level 1 Support
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Description of the role:
The IT Level 1 Support position at Starling Chevrolet in Orlando, Florida involves providing technical assistance and support to ensure the efficient operation of the company's IT systems. The role requires excellent problem-solving skills and the ability to communicate effectively with end-users.
Responsibilities:
Starling Chevrolet is a reputable automotive company located in Orlando, Florida. With a dedication to customer satisfaction, Starling Chevrolet has been providing quality vehicles and exceptional service for over 20 years.
The IT Level 1 Support position at Starling Chevrolet in Orlando, Florida involves providing technical assistance and support to ensure the efficient operation of the company's IT systems. The role requires excellent problem-solving skills and the ability to communicate effectively with end-users.
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to support tickets and resolve issues in a timely manner
- Troubleshoot and diagnose problems, escalating complex issues to senior IT staff when necessary
- Install, configure, and maintain computer systems and software
- Assist in the setup and maintenance of network and telecom equipment
- Assist in the creation and maintenance of IT documentation
- Ensure security and privacy of systems, networks, and data
- Provide basic training and guidance to end-users on IT systems and software
- High school diploma or equivalent
- 1 - 2 years experience in a customer support or IT support role
- Strong technical knowledge of computer systems, software, and hardware
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Attention to detail and ability to prioritize tasks
- Competitive compensation package
- Opportunities for career growth and professional development
- Healthcare benefits
- Paid time off
- 401(k) retirement plan
- Employee discounts
Starling Chevrolet is a reputable automotive company located in Orlando, Florida. With a dedication to customer satisfaction, Starling Chevrolet has been providing quality vehicles and exceptional service for over 20 years.
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