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IT Level 1 Support

Salary undisclosed

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Description of the role:

The IT Level 1 Support position at Starling Chevrolet in Orlando, Florida involves providing technical assistance and support to ensure the efficient operation of the company's IT systems. The role requires excellent problem-solving skills and the ability to communicate effectively with end-users.

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to support tickets and resolve issues in a timely manner
  • Troubleshoot and diagnose problems, escalating complex issues to senior IT staff when necessary
  • Install, configure, and maintain computer systems and software
  • Assist in the setup and maintenance of network and telecom equipment
  • Assist in the creation and maintenance of IT documentation
  • Ensure security and privacy of systems, networks, and data
  • Provide basic training and guidance to end-users on IT systems and software


Requirements:

  • High school diploma or equivalent
  • 1 - 2 years experience in a customer support or IT support role
  • Strong technical knowledge of computer systems, software, and hardware
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • Attention to detail and ability to prioritize tasks


Benefits:

  • Competitive compensation package
  • Opportunities for career growth and professional development
  • Healthcare benefits
  • Paid time off
  • 401(k) retirement plan
  • Employee discounts


About the Company:

Starling Chevrolet is a reputable automotive company located in Orlando, Florida. With a dedication to customer satisfaction, Starling Chevrolet has been providing quality vehicles and exceptional service for over 20 years.