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IT Associate
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Job Description
Job Description
As an IT Associate at Marshland Credit Union, you will play a vital role in supporting and maintaining our technology infrastructure. This includes troubleshooting hardware and software issues, managing network systems, and ensuring the security and efficiency of our IT operations. You will work closely with other IT staff and various departments to deliver top-notch technical support and solutions.
Key Responsibilities:
- Technical Support: Provide first-level support for hardware, software, and network issues. Respond to and resolve help desk tickets in a timely manner.
- System Maintenance: Monitor regular maintenance on IT systems, including updates, patches, and backups. Monitor system performance and address any issues.
- Network Management: Assist in the management of local area networks (LAN) and wide area networks (WAN), including setup, configuration, and troubleshooting of network devices.
- Security: Implement and monitor security protocols to protect the credit union s data and systems. Assist in conducting security assessments and audits.
- User Training: Conduct training sessions for staff on new technologies, software applications, and IT policies. Provide documentation and resources for end-users.
- Vendor Management: Coordinate with vendors for servicing and repairing IT equipment and services.
- Project Assistance: Support IT projects by gathering requirements, providing technical expertise, and assisting in the implementation of new systems and technologies.
- Compliance: Ensure all IT operations comply with regulatory requirements and internal policies.
Qualifications:
- Education: Associate degree in Information Technology, Computer Science, or a related field. Bachelor s degree preferred.
- Experience: 1-3 years of experience in IT support or a related field. Experience in a financial institution is a plus.
- Technical Skills: Proficiency in Windows desktop and server operating systems, Microsoft Office Suite, and common IT tools and software. Knowledge of networking concepts and devices (e.g., routers, switches, firewalls).
- Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Security+) are desirable.
- Communication: Strong verbal and written communication skills. Ability to explain technical concepts to non-technical staff.
- Problem-Solving: Excellent troubleshooting and problem-solving abilities. Able to work independently and in a team environment.
- Customer Service: Strong customer service orientation with a focus on delivering high-quality support.
Benefits:
- Competitive salary (based on experience)
- Health, dental, vision, disability and life insurance
- Retirement plan with employer matching
- Paid time off and holidays
- Professional development opportunities
- Friendly and collaborative work environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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