Change Management Specialist

We are seeking an experienced and dynamic Organizational Change Management (OCM) Lead for one of our clients to join to their IT organization. The individual will be responsible for the development and implementation of a new OCM practice for the organization and play a key role in managing the change process.

The OCM lead requires a deep and broad knowledge of change management principles and their applications, in order to apply their knowledge to the holistic portfolio projects and other related initiatives requiring support for end users. This position will establish and lead an OCM community of practice to ensure ongoing alignment with the organizations mission, vision, and priorities, as well as reinforce consistent OCM methodologies, practices, tools, and training.

The Organizational Change Management (OCM) Lead will report to the Senior Director, IT Governance and planning and will be assigned to strategic projects and programs.

Responsibilities & accountabilities

Develop and implement a strategic OCM framework, methodology, and tools for the IT services organization.

Lead and mentor other OCM specialists and consultants, fostering a culture of collaboration, learning, and innovation.

Establish and maintain an OCM community providing guidance, best practices, and resources for OCM specialists and stakeholders across the organization.

Design and deliver OCM training and coaching IT professionals, enhancing their OCM competencies and capabilities.

Manage and execute OCM activities and plan recommendations for multiple, concurrent project objectives, scope, and schedule.

Conduct stakeholder analysis, change impact assessments, change readiness assessments, and change measurements as needed.

Develop and implement communication, engagement, adoption strategies, and tactics ensuring stakeholder engagement and commitment.

Identify and manage OCM risks and issues, escalating and resolving them as appropriate.

Works with HR to create mechanisms to encourage new desired behaviors. This process may involve redesigning jobs and defining new behavioral competencies and performance metrics.

Monitor and evaluate the effectiveness and outcomes of OCM interventions, providing feedback and recommendations for improvement.

Report on the status and progress of OCM projects and programs, highlighting achievements, challenges, and lessons learned.

Requirements and qualifications Academic:

Bachelor's degree in any of the following domains: business, management, psychology, communication, or related field.

Certification in OCM, project management, or related field is an asset.

Experience:

A minimum of 7 years of experience in leading and handling OCM projects and programs, preferably in an IT services organization.

Proven track record of delivering successful OCM outcomes for complex and large-scale IT projects and programs.

Strong knowledge and skills in OCM frameworks, methodologies, and tools, such as ADKAR, Kotter, Prosci.

Skills and Abilities:

Strong communication, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels.

Strong leadership, coaching, and mentoring skills, with the ability to inspire and empower others.

Highly collaborative, adaptable, and flexible, with the ability to work effectively in a fast-paced and dynamic environment.

Strong analytical, problem-solutioning, and decision-making skills, with the ability to identify and address OCM challenges and opportunities.

Financial knowledge to ensure that organizational change efforts are aligned with the financial perspective of the desired business benefits.

Proficient in Microsoft Office, SharePoint, and other OCM tools and platforms.

Languages:

The incumbent must be fluently bilingual in English and French (both written and spoken) as the employee will be required to work with resources outside of Quebec.