SFCC Technical Lead (Community/Experience Cloud)

• Leading and ensuring the successful delivery of Experience Cloud and other CRM implementation engagements . Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
• Own development of Experience Cloud roadmap/journey strategy.
• Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects.
• Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize /scoping of requirements
• Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
• Monitor all issues that affect the team, project, or program and potential risks.
• Manage program/project's financial, resource strategy and contingency
• Mentoring more junior team members in business analysis, project management, and Experience Cloud best practices.

• A minimum of 5 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Experience Cloud engagements
• A minimum of 5 years' Experience Cloud experience on projects with high user volume (>500 users)
• Computing project implementation - Well rounded in both functional and technical aspects of a CRM engagement
• A minimum of 5 years of experience leading teams
• Minimum 5 year experience with an Experience Cloud project supporting each type of licensing: Partner License, Customer License (Plus and High Volume), Per login and User licenses
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)

• Excellent communication and presentation skills
• Ability to adapt to dynamic work environment and be creative within a team
• Customer oriented and great at building client relationships
• Strong background in Cloud Computing solutions -- Do you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management.
• Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc).
• Experience managing multi-shore projects
• PMP and other project management certification preferred
• Salesforce.com and other cloud platform certifications
• Very strong work ethic with a customer service focus (high intensity).
• 5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.

• Proven ability to build, manage and foster a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment.
• Excellent communication (written and oral) and interpersonal skills.
• Excellent leadership and management skills.

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