Supervisory Legal Administrative Specialist (Coach)
- Full Time, onsite
- Veterans Benefits Administration
- Anywhere in the U.S. (remote job), United States of America
Salary undisclosed
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The Coach is responsible for planning, programming, coordinating, supervising, managing, directing and/or reviewing all activities for their assigned area of responsibility. Responsible for advising the Veteran Contact Center Manager (VCCM)/Assistant Veteran Contact Center Manager (AVCCM), on the daily operations of their team, to include reporting daily operational problems and needs to achieve goals and objectives of the Veterans Contact Center (VCC) VBA benefits programs as they relate to the VCC.
Specifically, the Coach will:
- Performs the administrative and personnel management functions relative to staff supervised. Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Develops work improvement plans for the team, recommending personnel actions as necessary.
- Provides advice and counsel to employees related to work and administrative matters. Affects disciplinary measures as appropriate to the authority delegated. Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division. Assures that subordinates are trained and fully comply with the provisions of all safety regulations. Hears and resolves complaints from employees engaging in ADR/mediation as needed.
- Builds and manages the workforce based on organizational goals, budget considerations and staffing needs. Recruits, selects, appraises and rewards staff; acts to address performance problems. The incumbent ensures performance plans for all assigned employees are properly created and utilized. Utilizes the division's employee recognition and award program.
- Mentors team employees, addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Provides or arranges technical training necessary for the accomplishment of individual and team tasks.
- Resolves personnel complaints or disciplinary problems with assistance from AVCCM and human resources technical experts.
- Responds to calls transferred to the supervisory escalation queue or the Public Contact Representative (PCR) needs assistance in providing a response. Resolves calls received at this level by either answering the call immediately or by taking responsibility for "call back."
- Inspires, motivates, and guides others toward goal accomplishment, Coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors
Telework: This is a remote position.
Remote: This is a remote position
Position Description/PD#: Supervisory Legal Administrative Specialist (Coach)/PD38638-A
Relocation/Recruitment Incentives: Not Authorized
Physical Requirements: Position is in an office setting and is sedentary in nature.
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Starting at $86,962 Per Year (GS 12)
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