Customer Success Specialist
Salary undisclosed
Apply on
Original
Simplified
Return to Career Opportunities
Returning Applicant? Use Profile Portal
Customer Success Specialist
Location: Torrance, CA
Job Type: Regular Full Time
Summary
We are looking for talented Customer Success Specialists to join our team! A Customer Success Specialist (CSS) takes co-ownership of a portfolio of enterprise customers and assists our sales staff. In addition to being fully committed to our customers’ success by relentlessly driving adoption of new marketing initiatives, a CSS assists manages accounts, and also assists other sales staff via new and existing client outreach, warm-ups, and handing off sales prospects to sales team members.
We serve several exciting markets – such as vehicle fleets, law enforcement, and the professional salon industry.
Headquartered in Torrance, CA, our associates work remotely from their homes.
We are open to employing new associates in the following states/areas:
Hourly pay rate range: $24 to $31 per hour
Responsibilities
Bobit Business Media
Businesses run faster, smarter, and better with essential information and services we provide. We bring buyers and sellers together through our media and events. We help advance the markets we serve and their critical business decisions are made with the information, data, and technology we deliver. Bobit Business Media helps business move forward. We are a national B2B media company providing business information and solutions via print and digital magazines, digital media, live events and specialized marketing tools.
No phone calls / No agencies, principals only
Returning Applicant? Use Profile Portal
Customer Success Specialist
Location: Torrance, CA
Job Type: Regular Full Time
Summary
We are looking for talented Customer Success Specialists to join our team! A Customer Success Specialist (CSS) takes co-ownership of a portfolio of enterprise customers and assists our sales staff. In addition to being fully committed to our customers’ success by relentlessly driving adoption of new marketing initiatives, a CSS assists manages accounts, and also assists other sales staff via new and existing client outreach, warm-ups, and handing off sales prospects to sales team members.
We serve several exciting markets – such as vehicle fleets, law enforcement, and the professional salon industry.
Headquartered in Torrance, CA, our associates work remotely from their homes.
We are open to employing new associates in the following states/areas:
- AL, AZ, CA (except San Francisco), CO, CT, FL, GA, IL, MI, MN, MO, NC, NV, OH, OK, OR, TN, TX, WI
- For this position there is a strong preference for candidates located in Florida, Georgia, or Alabama
Hourly pay rate range: $24 to $31 per hour
Responsibilities
- Learning and understanding customer challenges, opportunities, goals, and priorities related to sales and marketing
- Working alongside and empowering our sales teams to extract full value from the customer relationship through your expertise knowledge of marketing and our advanced marketing and business intelligence solutions – proactively providing strategic recommendations and proposals
- Tenaciously monitoring campaigns against goals and KPIs while advocating for customers’ campaign success with internal operations teams
- Working alongside sales and operations in proactively managing and mitigating any risk and escalations related to a customer’s relationship with us
- Driving transformation and innovation within our sales team by helping to keep them up to date on the latest marketing and lead generation trends and technology
- Assisting in the identification of new sales prospects, providing outreach to support those newly identified clients, and warming them up to the solutions wet offer (leads are then handed over to a sales representative)
- Account sales management, including upselling responsibilities
- Some travel (to include occasional trips to a Florida office, Bobit events, etc.)
- Other duties as assigned, requested, or required
- 3+ years of professional experience successfully supporting sales results
- Bachelor's Degree in related field such as marketing, sales, media - or equivalent combination of education and experience
- Understanding and expertise of modern marketing and demand generation strategies, vocabulary, and technology (CRMs, Marketing Automation, Nurturing Techniques, MQLs, SQLs)
- Experience working with large enterprise customers
- Ability to fully understand and converse about our wide variety of products and their associated benefits to/with our customers (print, data, streaming video, events - and everything else!)
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Strong analytical skills, with the ability to translate data into insights
- Strong Microsoft Office skills – Excel and PowerPoint in particular
- Closer mentality regarding sales - including ability to upsell additional products to and/or increase spend with existing clients
Bobit Business Media
Businesses run faster, smarter, and better with essential information and services we provide. We bring buyers and sellers together through our media and events. We help advance the markets we serve and their critical business decisions are made with the information, data, and technology we deliver. Bobit Business Media helps business move forward. We are a national B2B media company providing business information and solutions via print and digital magazines, digital media, live events and specialized marketing tools.
No phone calls / No agencies, principals only
Similar Jobs
