Business Analyst

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

What You ll Do

We are seeking a motivated Business Analyst to join our agile team. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering high-quality products. You will work closely with stakeholders to gather requirements, prioritize features, and ensure the development team understands project objectives.

In this role, You Will

• Requirement Gathering: Collaborate with stakeholders to identify and document business requirements, ensuring clarity and alignment with project goals.
• User Stories: Write clear and concise user stories and acceptance criteria for the development team, ensuring they are well understood.
• Backlog Management: Assist the Product Owner(s) in managing the product backlog, prioritizing user stories, and refining them.
• Facilitate Scrum Ceremonies: Actively participate in Scrum ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
• Stakeholder Communication: Serve as a liaison between the development team and stakeholders, facilitating communication and feedback.
• Process Improvement: Continuously identify opportunities for process improvements and contribute to the team's efficiency and effectiveness.
• Testing and Validation: Collaborate with QA teams to define test cases and validate that developed features meet acceptance criteria.
• Documentation: Maintain clear documentation of requirements, processes, and workflows.

What You ll Need to Join Our Team

Experience

• Bachelor s degree in business administration, Information Technology, or a related field.
• 2 3 years experience working in agile environments, specifically with Scrum methodologies.
• Proven experience as a Business Analyst or in a similar role.
• Experience with SQL Databases (e.g., MS SQL).
• Experience with tools like Jira, Confluence, or similar project management and documentation software.
• Strong understanding of Scrum principles and practices, including roles, ceremonies, and artifacts.

Skills

• Proficient in eliciting, documenting, and analyzing business requirements from stakeholders.
• Ability to write clear and actionable user stories with defined acceptance criteria.
• Excellent verbal and written communication skills for effective collaboration with stakeholders and team members.
• Strong analytical and problem-solving abilities to assess and translate business needs into technical requirements.
• Experience facilitating Scrum ceremonies and stakeholder meetings to drive discussions and decision-making.
• Knowledge of backlog grooming and prioritization techniques, assisting the Product Owner as needed.
• Ability to thrive in a fast-paced, changing environment and adjust to new challenges quickly.
• Strong interpersonal skills to build relationships and work effectively with diverse teams.
• Familiarity with software development processes and basic technical concepts to bridge communication between business and technical teams.

Why Work for Us

• Competitive Compensation
• Health, Dental & Vision Insurance
• Short & Long Term Disability Insurance
• Flexible Spending Account (FSA)
• Voluntary Life Insurance
• 401k with Company Match
• Paid Time Off
• 10 Paid Holidays
• Paid Parental Leave
• Commuter Benefits
• Annual Bonus Program
• Professional Development Opportunities & Certification Bonuses
• Employee Events
• Office in Park Ridge, IL - Convenient location to Blue Line

*Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week.