MANAGEMENT AND PROGRAM ANALYST

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a MANAGEMENT AND PROGRAM ANALYST, you will:

• Provide mediation services to FOIA requesters and federal agencies in accordance with the Administrative Dispute Resolution Act of 1996, 5 U.S.C. §§ 571-84, including its confidentiality provisions, and in an effort to prevent FOIA litigation.
• Manage the OGIS case management system for mediation cases and processes, including information gathering, facilitating communication and counseling customers on best FOIA practice.
• Prepare reports from case management for supervisors to monitor status of goals.
• Deliver excellent customer service in carrying out the office's work including the ability to communicate effectively with various types of stakeholders both orally and in writing.
• Assist with OGIS outreach efforts including teaching and/or training, writing and/or editing for a public audience, drafting and managing web content, and public presentations.
• Assist with communication with external stakeholders including Congress, the FOIA requester community and the general public; and
• Assist with analyzing and evaluating the effectiveness with which OGIS program operations are meeting established goals and objectives, including analyzing OGIS's own mediation cases and compliance review.