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Information Technology Specialist (Systems Analysis) (Direct Hire)

  • Full Time, onsite
  • John Glenn Research Center at Lewis Field
  • Cleveland, United States of America
Salary undisclosed

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  • Coordinate with GRC OCIO stakeholders and customers to ensure that the organization's IT-related needs are captured and implemented effectively, enhancing collaboration and increasing productivity.
  • Coordinate, elicit, and develop customer requirements for IT collaboration and hybrid conference rooms and event spaces. Determine technology and facilities most conducive to successful performance.
  • Perform technical oversight for the execution of IT requirements for conference rooms and collaboration rooms.
  • Provide subject-matter expertise and consultation for OCIO delivered services to the GRC community.
  • Develop and/or conduct training (including written documentation) to inform users on operational requirements of OCIO delivered services and capabilities.
  • Coordinate and integrate with existing OCIO enterprise, local service providers, and contractor teams to ensure technology and services are delivered successfully to customers while providing the appropriate level of capabilities.
  • Perform evaluations and troubleshooting of activities across the Center related to customer requirements for OCIO delivered services. Ensure solutions and preventative and corrective actions are provided and implemented.
  • Address incidents and problems in response to customer requirements or inquiries. Work with OCIO service providers and GRC facilities to implement workarounds, restore operations, analyze problems, develop recommendations, and implement changes.
  • Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.
Starting at $108,003 Per Year (GS 13)