Supervisory Program Specialist

The Front-Line Manager assists in the planning, organizing, setting priorities and allocation of work for a unit, group, or team. Defines priorities as needed while meeting changing demands. Managers and monitors individual and unit, group, or team performance standards with organizational initiative, goals, and objectives by providing feedback, acknowledging achievement, and addressing performance deficiencies. Incumbent has authority and responsibility to make decisions and take action in the assigned program areas, subject to higher level manager's administrative review. Higher-level management reviews performance periodically by utilizing/reviewing work products, status reports, and organization measures in place to ensure timeliness, policy compliance, and overall alignment with the Flight Standards Service.

Directs the work of subordinate employees at the organization unit level in creating appropriate expectations for achieving intended results. Managerial duties include planning, organizing, setting priorities; assigning and allocating work for a unit, group, or team; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking or recommending corrective/disciplinary action, as appropriate. Defines/redefines priorities as needed while meeting changing demands. Delegates the work that is appropriate for others under the direct supervision. Identifies relevant stakeholders associated with the work of the unit or branch and engages to receive feedback on nit performance, relationships, and individual well-being. Creates partnerships exemplified by mutual respect, productive conflict, and effective action taking to address service issues. Encourages teamwork within the unit or branch exemplified by ensuring individuals are working with others beyond their area of expertise, specialty, or job role to collect and consider other views and perspectives.

Applies advanced knowledge of the technical and administrative aspects of the directed work, typically governed by established guidelines, and procedures. Faces challenges or barriers, taking time to consider and discuss a range of relevant views from direct reports, peers and others. Takes actions to address impediments to success for individuals, unit, or team. Creates, communicates and reinforces clarity of direction for individuals. Views questions from direct reports as opportunities to clarify direction, learn, and grow. Build and maintains external shareholder trust and confidence. Works collaboratively to resource and achieve critical priorities effectively across functions and cultures. Works collaboratively with shareholders and service providers in designing and providing a sound business case to next-level manager for fiscal and human resource needs that support individual direct reports and the unit, group, or team, aligning with the expectations of Flight Standards (FS). Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future.

Contributes views, perspective, and experience as member of the office, branch, or division leadership team. Anticipates changes that affect organizational vision, and assists in developing new policies and procedures. Develops strategies to implement organizational change. Demonstrates a positive attitude to achieving results, quickly recovering from setbacks, and learning from experience. Models creative thinking and innovation.

Performs other duties as assigned.