Technical Advisor (Senior Technical Advisor) (NTE 1 year, MBE up to 5 years, MBP)

WHAT IS THE SBSE - Small Business Self Employed DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Exam/AUR Ops

The following are the duties of this position at the full working level.

• Assists the managers with the development and execution of the operational plan for effective resource deployment across teams; serves as a confidential employee in monitoring and addressing sensitive and confidential matters including Congressional, statute cases, Treasury Inspector General Tax Administration (TIGTA) referrals, unauthorized access (UNAX), and employee tax issues; has involvement in formulating and effectuating the organization's policies and procedures and as necessary determines corrective actions addressing processes and personnel; obtains performance feedback and assesses the performance of team managers and employees; provides evaluative input through appropriate management chain; and ensures that taxpayers' rights are upheld and the application of tax law is both consistent and proper.
• Serves as a resource person for the front-line managers and tax examiners, working the various types of cases and priority listings. Resolves complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve difficult matters. Communicates these issues/inquiries to appropriate parties to further educate/train the tax examiners. Extends/shares information with all site/operation employees on issues that impact case processing. Instructs classes for internal and external customers on all issues, especially in the area of functionality specific programs and procedures.
• Serves as a liaison with Operation workgroups, mid-level management, and site/campus employees. Coordinates with other operating divisions as appropriate
• Reviews and analyzes reports (e.g., Quality Measurement System, Centralized Inventory Systems) that relate to division/operation's work units, employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements. Provides leadership for assigned program areas and as a senior management representative works in partnership with NTEU to enhance the organization's business results, customer satisfaction and employee satisfaction.
• Analyzes and evaluates the efficiency and effectiveness of the local organization's processing of programs, operations, and accomplishments, apprising management of critical items. Provides direction and guidance for program continuity and transition. Identifies procedural and systemic problems within the operation and provides evaluative comments to management addressing the performance of the operation's systems, processes and personnel.