Health Technician - Telehealth Clinical

*** This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until January 30, 2025. The initial cutoff date for referral of eligible applications will be December 20, 2024. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as needed basis until positions are filled. ***



The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Assignments associated with this position include, but are not limited to:

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
• Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
• Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
• Receiving and scheduling requests for simple and complex intra-facility, and inter­facility telehealth appointments using an electronic resource-based scheduling system
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
• Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
• Providing patient education via approved materials
• Supporting the Veteran in completing patient satisfaction surveys
• Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
• Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology
• Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking

Work Schedule: Monday-Friday 8AM to 4:30PM
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact , the EDRP Coordinator for questions/assistance.
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad-hoc
Virtual: This is not a virtual position
Functional Statement #: 58996A, 58997A
Permanent Change of Station (PCS): Not Authorized

Starting at $39,576 Per Year (GS 00)