Hotline Coordinator

Full Time, onsite
Office of the Inspector General
Salt Lake City, United States of America

Salary undisclosed

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Exercises expert knowledge and experience regarding the application of a wide range of qualitative and quantitative analytical methods for the assessment and improvement of program effectiveness.
Apply analytical ability in the development of programmatic processes and methodologies to address complex issues associated with the operations within the Office of Investigations (INV) and its programs.
Performs initial high-level evaluation of allegations to determine the nature of specific allegations
Conducts initial high-level assessment of whether allegations involve fraud, waste, abuse, or mismanagement, criminal violations or other misconduct in department or agency programs.
Maintains accurate records of all allegations received and entered into the official automated system of records and associated logs that are subject to the Privacy Act.
Conducts initial high-level assessment of complaints and develops appropriate complaint processing response options.
Performs inquiries as appropriate when the information in the initial allegation is neither sufficient nor clear enough to facilitate a defined complaint adjudication by Office of Inspector General (OIG) stakeholders.
Provides analytical support for Office of Investigations (INV) by providing accurate data, summaries, analysis, and recommendations to INV leadership.
Independently or in concert with a manager and/or other Office of Inspector General personnel, provides timely and accurate data and information to facilitate the rendering of informed decisions regarding INV operations on a nationwide basis.
Coordinates and works with appropriate level representatives of external organizations or clients, other law enforcement agencies, Inspector General community and other Federal, State and local officials facilitating complaint resolution objectives.
Provides information for reports and data requests, exchanges critical information concerning investigations support topics and obtains technical consultations.
Deals tactfully and professionally with complainants, particularly when informing them that their submitted issues are not within the purview of the Office of Inspector General.
Incumbent routinely expresses information, ideas and conclusions to individuals or groups in an effective manner; routinely makes clear and effective presentations, listens to the needs of others while facilitating an open exchange of ideas.
Ensures the protection of complaint's confidentiality and/or anonymity to the maximum extent possible by implementing and/or adhering to strict internal controls and by providing guidance to the responsible discipline officials.
Recognizes the need for timely and accurate reporting of critical information to direct line managers and supervisors, senior Office of Investigations leadership, as indicated, and applicable stakeholders
Reviews and assesses complaint responses from agency liaisons, investigation offices, and audit offices to facilitate appropriate address of all allegations.
Under the direction of management, composes draft responses to Congressional, White House, Government Accountability Office (GAO), Department and other mail sources concerning allegations received.
Prioritizes workload, giving special attention to managerial and external priorities and suspense periods; and brings to the attention of the first and/or second line manager(s) significant allegations and complaints.
Consistently prepares and presents all complaint initiation, processing and closing correspondence in a clear, concise, accurate, and timely manner, in accordance with department or agency policies and procedures.
Provide input towards research and trend analysis deliverables of complaint intake official files and automated management information systems and logs relative to statistical and narrative data in response to Congressional Hearings and Testimony.